+1 Doesn't seem logical to per auto have all tickets inside the Help Desk, since the Ticket object is used for so much more than just Support errands...read more
Needs to be fixed. Almost 3 years ago now the post was made. Defeats the purpose of having teams that you can use in Workflows. Instead of ...read more
Would very much make things easier to be able to log internal email conversations between departments on tickets/deals when you are a part of a bigge...read more