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jolieadam
HubSpot Employee
HubSpot Employee
Member since ‎Jan 19, 2023
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Jolie Adam

I'm on the Customer Portal team at HubSpot. My snapshot bio is that I love books and chocolate.

Activity

jolieadam
HubSpot Employee
June 13, 2025
Reply to Add Ticket Properties/Customization to Customer Portal
Hi everyone, I'm on the customer portal team and this is currently in the works. We're hoping to kick off a beta in a few weeks. Let me know if anyon...read more
jolieadam
HubSpot Employee
June 13, 2025
Reply to Freely Customize Ticket Listing Page Headers (Customer Portal)
Hi @ThomasSchädlich We're releasing this in beta in a couple weeks. Customers will be able to choose which properties they want displayed in the po...read more
jolieadam
HubSpot Employee
June 02, 2025
Reply to Having issues w/ some conversations/mails not showing in the Customer Portal
@carlosotocinal Hi there! I'm on the customer portal team. We're working to improve this behavior that many customers currently deal with. There ar...read more
jolieadam
HubSpot Employee
June 02, 2025
Reply to Create a Sent From name for customer portal conversations
@-K-C-M- This is on our radar and we'll have an update for this within a month where you can choose what you prefer the agent name to be displayed ...read more
jolieadam
HubSpot Employee
April 14, 2025
Reply to customer portal for tickets
@JHeijlen Happy to share that you can now customize the content to override the "Tickets" label, and we're working on adding custom ticket properti...read more
jolieadam
HubSpot Employee
April 14, 2025
Reply to Customer Portal blocker - cannot reopen ticket as they didnt receive an email
@LizPelletier We now have a release that enables customers to reply to closed tickets in the customer portal. so while they cannot reopen a closed ...read more
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