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wnell
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Member since ‎Mar 13, 2017
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Waldo Nell

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Participant
February 04, 2021
I agree. We are implementing Service Tickets and I need to be able to send internal emails to teams as opposed to users for making management easier...read more
Solved
wnell on January 20, 2021
I have a simple requirement: If a ticket is received in our Default Support pipeline, and is in status NEW, I want to add a workflow that delays for 4 business hours, then, if there are no agent replies, send an email to the agent to remind them tha read more
4 upvotes
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Participant
March 14, 2017
Thanks for the info. That is what I thought. I did implement a workaround but it does make life a bit harder.
Solved
wnell on March 13, 2017
I am not sure if this is by design or a bug in your implementation but it certainly does not seem to be consistent. I have narrowed it down. The below snippet works as expected: {% set queryparam2 = "initial" %} {% if 1 == 1 %} {% set queryp read more
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