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MJSchaefer
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Member since ‎Jan 17, 2023
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Molly Schaefer

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MJSchaefer on June 09, 2025
Exclude Auto-Replies from SLA Timers in Help Desk
Can we get functionality to exclude auto-replies (like out-of-office or confirmation emails) from SLA tracking in Help Desk? Most SaaS/IaaS businesses (ours included) support other service organisations, so auto-responses are constant. Right now, t read more
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