プロフィール

cbb
参加者
コミュニティー参加日: ‎1 12, 2023
  • ベストアンサー数
    0
  • 件の返信
    1
  • いいね!した数
    9
  • いいね!獲得数
    4
  • ご意見・ご提案
    0

自己紹介

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Courtney Bentley

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アクティビティ

SamStAmour 6月 22日, 2021
It would be great to add one option under "Controle Audience Access" for knowledge base articles : "Unlisted". Unlisted articles would act like "Unlisted" videos on Youtube: They would not be findable through search They would not appear 続きを読む
33 いいね!
8 コメント
cbb
参加者
8月 01日, 2024
This is a need for us as well. We sometimes want to create custom versions of articles for specific clients to make available to their users. We don'...続きを読む
JErdozain 8月 15日, 2023
I would like to be able to add my co-workers as " Followers" of a ticket, task, or client without it being necessary for them to enter and click on "follow".
2 いいね!
1 コメント
cbb
参加者
10月 20日, 2023
We are able to do this in Jira, and it's very helpful to keep colleagues updated on status of issues without their need to own the ticket or go click...続きを読む
Herschel 5月 09日, 2019
Issue: Tickets Owner and associated Conversation Assignee are not linked. Use Case: Our support team rotates who is on call. Whoever is on call during a specified period of time will answer incoming client issues for that period. To facilitate t 続きを読む
173 いいね!
62 コメント
cbb
参加者
3月 28日, 2023
Let's keep nudging this one. We just implemented the Service hub last week and this is a major pain point. New conversations come in and we triage an...続きを読む
Otterbot 10月 18日, 2022
If a contact creates a Conversation via a Form submission, their initial message does not appear in the Ticket record in the Emails tab. This becomes an issue when our agents need to email the contact directly via their individual email (versus the 続きを読む
1 いいね!
1 コメント
cbb
参加者
3月 22日, 2023
We just migrated (this week) to HubSpot and this is already a major painpoint for us. We have an email address and form submissions routing to an inb...続きを読む
TMcAllister 2月 11日, 2022
My customer success team likes to use colors like green, yellow, and red to indicate the health of an account. It would be helpful if we could create properties that allow us to use colors as the label so we can see which accounts are in good health 続きを読む
53 いいね!
16 コメント
cbb
参加者
2月 28日, 2023
Color coding, font awesome icons -- some way to add a visual element when creating custom status options!
JeromeBourreau 9月 28日, 2022
Hello, I've just setup customer postal. It's basic, but allowed be to use the solution instead of being imposed Helpscout by some of my customers 😎 However my customer grows frustrated because the portal is now too basic for our usage. For exam 続きを読む
9 いいね!
5 コメント
cbb
参加者
2月 22日, 2023
I agree with you that this is functionality that is needed. Not just the ability to display properties on the TicketThread, but also on the main tick...続きを読む
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