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cbb
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Member since ‎Jan 12, 2023
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Courtney Bentley

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Activity

SamStAmour on June 22, 2021
It would be great to add one option under "Controle Audience Access" for knowledge base articles : "Unlisted". Unlisted articles would act like "Unlisted" videos on Youtube: They would not be findable through search They would not appear read more
33 upvotes
8 Replies
cbb
Participant
August 01, 2024
This is a need for us as well. We sometimes want to create custom versions of articles for specific clients to make available to their users. We don'...read more
JErdozain on August 15, 2023
I would like to be able to add my co-workers as " Followers" of a ticket, task, or client without it being necessary for them to enter and click on "follow".
2 upvotes
1 Reply
cbb
Participant
October 20, 2023
We are able to do this in Jira, and it's very helpful to keep colleagues updated on status of issues without their need to own the ticket or go click...read more
Herschel on May 09, 2019
Issue: Tickets Owner and associated Conversation Assignee are not linked. Use Case: Our support team rotates who is on call. Whoever is on call during a specified period of time will answer incoming client issues for that period. To facilitate t read more
cbb
Participant
March 28, 2023
Let's keep nudging this one. We just implemented the Service hub last week and this is a major pain point. New conversations come in and we triage an...read more
Otterbot on October 18, 2022
If a contact creates a Conversation via a Form submission, their initial message does not appear in the Ticket record in the Emails tab. This becomes an issue when our agents need to email the contact directly via their individual email (versus the read more
cbb
Participant
March 22, 2023
We just migrated (this week) to HubSpot and this is already a major painpoint for us. We have an email address and form submissions routing to an inb...read more
TMcAllister on February 11, 2022
My customer success team likes to use colors like green, yellow, and red to indicate the health of an account. It would be helpful if we could create properties that allow us to use colors as the label so we can see which accounts are in good health read more
52 upvotes
16 Replies
cbb
Participant
February 28, 2023
Color coding, font awesome icons -- some way to add a visual element when creating custom status options!
JeromeBourreau on September 28, 2022
Hello, I've just setup customer postal. It's basic, but allowed be to use the solution instead of being imposed Helpscout by some of my customers 😎 However my customer grows frustrated because the portal is now too basic for our usage. For exam read more
9 upvotes
5 Replies
cbb
Participant
February 22, 2023
I agree with you that this is functionality that is needed. Not just the ability to display properties on the TicketThread, but also on the main tick...read more
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