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jcovington
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Member since ‎Jan 10, 2023
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Jace Covington

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Activity

KarolinaL on June 05, 2023
Record of sent link to update payment method
It would be great if when a link is sent to a customer to update their payment records (for example when a payment fails), it would be possible to find a record of it somewhere. If someone from the sales or finance team sends out the link with the e read more
Reply Idea Payments
1 upvote
1 Reply
jcovington
Participant
September 22, 2023
^^^This right here. Hubspot PLEASE fix this. It honestly amazes me that this is not something that was thought to have been built in yet. N...read more
jcovington on September 20, 2023
Seeing Past Failed Payment Notifications in Contact Record Activity?
Hi all, Figured I'd post here since I didn't see anything specifically about this upon searching. I was wondering if it's possible to somehow see a history of the payment update link emails that get sent to a contact in the contact record's h read more
Reply Discussion Recurring Payments Reporting
0 upvote
2 Replies
jcovington
Participant
September 21, 2023
Thanks, Mia! I upvoted and left a reply on that ideas post. If we're using workflow emails to get them to update payment, then how would we...read more
JoeBenson on November 03, 2022
Allow customization of all Payments related system emails
It should be possible to edit all system emails for payments, like successful payments, payment reminders, and failed payment alerts. We want to customize this copy to increase the liklihood that users act on these emails. If some of them need to co read more
Reply Idea Payments
6 upvotes
6 Replies
jcovington
Participant
September 21, 2023
I cannot smash the upvote on this hard enough. We have a collections department for following up on failed subscription payments, and being able...read more
jcovington on September 20, 2023
Seeing Past Failed Payment Notifications in Contact Record Activity?
Hi all, Figured I'd post here since I didn't see anything specifically about this upon searching. I was wondering if it's possible to somehow see a history of the payment update link emails that get sent to a contact in the contact record's h read more
Reply Discussion Recurring Payments Reporting
0 upvote
2 Replies
jcovington
Participant
September 21, 2023
Thanks, Mia! I upvoted and left a reply on that ideas post. If we're using workflow emails to get them to update payment, then how would we...read more
Solved
jcovington on August 16, 2023
Contacts not being marked as marketing contacts automatically upon purchase of a product
I am encountering an issue where some contacts who purchase a product through one of our payment links are not being sent a welcome email as part of a workflow. Based on what I've read in Hubspot's own knowledge base, any contact that comes int read more
Reply Discussion Professional
3 upvotes
7 Replies
jcovington
Participant
August 23, 2023
From what I can recall, that does appear to be the article I was referring to. For context, the workflow in question is a payment-based workflow...read more
Solved
jcovington on August 16, 2023
Contacts not being marked as marketing contacts automatically upon purchase of a product
I am encountering an issue where some contacts who purchase a product through one of our payment links are not being sent a welcome email as part of a workflow. Based on what I've read in Hubspot's own knowledge base, any contact that comes int read more
Reply Discussion Professional
3 upvotes
7 Replies
jcovington
Participant
August 23, 2023
From what I can recall, that does appear to be the article I was referring to. For context, the workflow in question is a payment-based workflow...read more
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