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jforrester
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Member since ‎Jan 5, 2023
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Jonathan Forrester

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jforrester
Participant
June 13, 2023
Reply to User specific time zones
+1
jforrester on April 20, 2023
Ticket Deflection Feature
Other ticket systems allow you to link a knowledgebase to the ticket system where when a customer types a subject, it brings up knowledgebase articles that could help them. If a customer clicks on an article then a report will show ticket deflection read more
Reply Idea Tickets
2 upvotes
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jforrester
Participant
April 20, 2023
Reply to Reducing Repeat Support Tickets
Ive been thinking of this and wished that there was a feature like JIRA has where you can use "Ticket Deflection" tactics. When a user starts to inpu...read more
jforrester
Participant
April 20, 2023
Reply to Include files uploaded from forms in the attachment section of related contact
+1
jforrester
Participant
January 05, 2023
Reply to Allow Meeting Links sent from Tickets to auto-associate resultant Meetings with the Ticket
Just wanted to bump this idea since it is very valid.
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