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RScott1
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Member since ‎Dec 21, 2022
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Hermen on October 19, 2020
Pause ticket timer when a ticket is waiting on customer
The ticket status can be 'open' or 'closed', making the timer run or stop. I want to be able to pause the timer, the timer should then stop when a ticket is in a 'pause' status to rule out the time a ticket is waiting on the customer. open > read more
Reply Idea Tickets
111 upvotes
36 Replies
RScott1
Member
March 20, 2024
Unfortunately for Hubspot, we have made a call to move to a new ticketing platform, it's become an embarrassment to try explain to our customers that...read more
Hermen on October 19, 2020
Pause ticket timer when a ticket is waiting on customer
The ticket status can be 'open' or 'closed', making the timer run or stop. I want to be able to pause the timer, the timer should then stop when a ticket is in a 'pause' status to rule out the time a ticket is waiting on the customer. open > read more
Reply Idea Tickets
111 upvotes
36 Replies
RScott1
Member
March 20, 2024
Unfortunately for Hubspot, we have made a call to move to a new ticketing platform, it's become an embarrassment to try explain to our customers that...read more
Hermen on October 19, 2020
Pause ticket timer when a ticket is waiting on customer
The ticket status can be 'open' or 'closed', making the timer run or stop. I want to be able to pause the timer, the timer should then stop when a ticket is in a 'pause' status to rule out the time a ticket is waiting on the customer. open > read more
Reply Idea Tickets
111 upvotes
36 Replies
RScott1
Member
March 20, 2024
Unfortunately for Hubspot, we have made a call to move to a new ticketing platform, it's become an embarrassment to try explain to our customers that...read more
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