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MWoppmann
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Member since ‎Dec 21, 2022
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SarahX on December 01, 2020
Time in Ticket Status reporting function
We really need a way to report on how long a ticket is spending at a particular status before progressing to the next step. I honnestly thought this was part of the functionality I was paying for with Service Pro. The ability to easily see where th read more
Reply Idea Tickets
184 upvotes
24 Replies
MWoppmann
Participant
May 26, 2023
Yes, absolutely necessary! 👍 Many thanks for your posting @SarahX ⭐ The goal of a perfect customer service is to be there for the customer wh...read more
MWoppmann on May 24, 2023
Ticket: Statusaktualisierung nur bei Antwort von Empfänger aus "An"
Hallo liebes HubSpot-Team, wir haben bei " Ticket-Status aktualisieren " das Häkchen gesetzt bei: " Ein Kunde antwortet auf eine E-Mail ". Wir versenden oft Mails an einen Empfänger in " AN " UND zugleich an einen weiteren in " CC ". read more
Reply Idea Tickets Workflows
0 upvote
0 Reply
KarthikC on October 05, 2020
Template folders are not visible when you filter by a specific owner
Currently the only way to view template folders is "All" view. When switching to the "Owned by me" view, it only shows the templates, not folders. This makes it hard to keep templates organized. Please include folders I've created in the "Owned by m read more
Reply Idea Snippets & Templates
67 upvotes
17 Replies
MWoppmann
Participant
May 08, 2023
This function would be so important. Because especially when you have templates for different departments, it could speed up the processes significan...read more
Solved
MWoppmann on February 22, 2023
Tickets aus Conversations/Postfach oder aus Service/Tickets zuweisen?
Hallo liebe Community, wir bearbeiten mit einem größeren Team unsere Tickets. Am übersichtlichsten sind sie in "Service/Tickets". Wir beantworten die Tickets mit unseren Vorlagen etc. aus "Conversations/ Postfach ". Weist sich allerdings unter "S read more
Reply Discussion Professional
0 upvote
4 Replies
MWoppmann
Participant
February 24, 2023
Hallo @RomyFuchs1 , herzlichen Dank für Deine hilfreiche Antwort. Dann begebe ich mich jetzt mal ins Ideenforum - bestimmt hat jemand das Thema ber...read more
JoanneTapping on September 10, 2018
Enable Ticket ID to display in subject line of all email comms within a ticket
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro read more
Reply Idea Tickets
186 upvotes
64 Replies
MWoppmann
Participant
February 23, 2023
The automatic generation of the ticket number in the subject of a message is essential, especially for customers with an increased need for support. ...read more
Solved
MWoppmann on February 22, 2023
Tickets aus Conversations/Postfach oder aus Service/Tickets zuweisen?
Hallo liebe Community, wir bearbeiten mit einem größeren Team unsere Tickets. Am übersichtlichsten sind sie in "Service/Tickets". Wir beantworten die Tickets mit unseren Vorlagen etc. aus "Conversations/ Postfach ". Weist sich allerdings unter "S read more
Reply Discussion Professional
0 upvote
4 Replies
MWoppmann
Participant
February 24, 2023
Hallo @RomyFuchs1 , herzlichen Dank für Deine hilfreiche Antwort. Dann begebe ich mich jetzt mal ins Ideenforum - bestimmt hat jemand das Thema ber...read more
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