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GraemeSharp
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Member since ‎Dec 19, 2022
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JoanneTapping on September 10, 2018
Enable Ticket ID to display in subject line of all email comms within a ticket
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro read more
Reply Idea Tickets
208 upvotes
70 Replies
GraemeSharp
Member
April 17, 2023
Hi Hubspot, Yes, we need this as well, so the sooner this gets to the top of the list, the better. Thanks, Graeme
MarketingSarah on February 25, 2020
Add Ticket ID to Ticket Name/Subject Line
When a new ticket is created because of an email automatically the subjectline becomes the ticket title. It would be so helpful if the ticket ID was automatically placed after the ticket title and also the subjectline. That way a ticket can easily b read more
Reply Idea HubSpot Support Tickets
34 upvotes
10 Replies
GraemeSharp
Member
February 10, 2023
Hi All, I found out from Hubspot that you can add the Ticket ID to the Subject Line. Go to Ticket Settings, then Pipelines. Select your Pipeline. ...read more
Steuart on December 27, 2019
TIME TRACKING OF TICKETS
I NEED TO BE ABLE TO TRACK THE TIME MY AGENTS SPEND WORKING ON A TICKET. SPECIFICALLY I NEED THE TIME TRACKING TO AUTOMATICALLY TURN ON WHENEVER A TICKET IS OPEN. I CURRENTLY USE ZENDESK WHERE THIS CAPABILITY IS AVAILABLE. UNTIL THIS IS IN PLACE I read more
Reply Idea Tickets
81 upvotes
28 Replies
GraemeSharp
Member
January 08, 2023
Hi All, This has to be the number 1 requirement for Hubsport Service Desk. We have multiple Clients that have Support Agreements with us that we ...read more
MarketingSarah on February 25, 2020
Add Ticket ID to Ticket Name/Subject Line
When a new ticket is created because of an email automatically the subjectline becomes the ticket title. It would be so helpful if the ticket ID was automatically placed after the ticket title and also the subjectline. That way a ticket can easily b read more
Reply Idea HubSpot Support Tickets
34 upvotes
10 Replies
GraemeSharp
Member
February 10, 2023
Hi All, I found out from Hubspot that you can add the Ticket ID to the Subject Line. Go to Ticket Settings, then Pipelines. Select your Pipeline. ...read more
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