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HenrikAllentoft
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Member since ‎Dec 19, 2022
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Henrik Krogdahl Allentoft

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HenrikAllentoft on October 26, 2023
How do you handle forwarded responses to threads?
Hello everybody. We're running our support through HubSpot, but are having repeated issues with customer responses being overlooked. The issue is that Service desk automations do not trigger on: "The ticket status will not change for the read more
Reply Discussion Service Tickets Workaround
2 upvotes
4 Replies
HenrikAllentoft
Participant
November 03, 2023
Hi Jennifer, thanks for the suggestions. My issue is when a customer forwards a mail thread for any reason to a colleague. If any emails are sent...read more
Solved
HenrikAllentoft on October 26, 2023
How do you handle forwarded responses to threads?
Hello everybody. We're running our support through HubSpot, but are having repeated issues with customer responses being overlooked. The issue is that Service desk automations do not trigger on: "The ticket status will not change for the read more
Reply Discussion Service Tickets Workaround
2 upvotes
4 Replies
HenrikAllentoft
Participant
November 03, 2023
Hi Jennifer, thanks for the suggestions. My issue is when a customer forwards a mail thread for any reason to a colleague. If any emails are sent...read more
KWohlgemuth on December 13, 2021
Allow Ticket view to display Assigned to ME and Unassigned
It would be very helpful to allow the Ticket view to show you tickets assigned to ME and also the Unassigned tickets at the same time. We have a workflow where available agents take unassigned tickets to work on but they either have to look at tick read more
Reply Idea Enterprise Free Professional Starter
1 upvote
2 Replies
HenrikAllentoft
Participant
February 13, 2023
I'm very surprised this is not a default functionality.
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