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lindsayroseryan
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Member since ‎Jan 10, 2018
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Lindsay Rose Ryan

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lindsayroseryan on February 20, 2018
The implementation of the online/offline toggle for Messaging seems counterintuitive. When you first load the messages queue, you are immediately placed online. I believe that this is the opposite of what most people would expect. I believe t read more
4 upvotes
3 Replies
HubSpot Product Team
June 05, 2018
lindsayroseryan on February 16, 2018
Other messaging tools capture the end user's IP address immediately when they initiate a conversation with a representative. This is a valuable piece of information the ensures that the customer has the best experience possible. There are read more
81 upvotes
37 Replies
Member | Platinum Partner
October 28, 2021
@cdewey22 There was never an update, has there been one?
lindsayroseryan on February 16, 2018
Other messaging tools allow you to configure additional questions for the end user to answer before beginning a conversation. This feature is not currently included in the messaging tool. If this feature is implemented, In additional to bei read more
6 upvotes
2 Replies
HubSpot Product Team
June 05, 2018
Check out our lead qualify bot! https://knowledge.hubspot.com/articles/kcs_article/messages/how-to-use-bots
lindsayroseryan on January 29, 2018
Google Analytics has a feature called annotations which allow you to mark a specific date in your reports as the date when a particular change was made. This feature does not exist in HubSpot. Example Use Case: Today I excluded our internal IP a read more
HubSpot Product Team
April 27, 2022
Hello My name is Shanker Sahai, I am the product manager for the report management here at HubSpot. I am doing some research to learn how customers ...read more
lindsayroseryan on January 10, 2018
In the "Message Routing" it would be great to be able to type in an email address for "Offline fallback" instead of selecting a specific user or team. In our case, we want to send these notifications to a team email address rather than a speci read more
6 upvotes
3 Replies
HubSpot Product Team
July 09, 2018
Hi all! You may have noticed that we've done away with the "offline message" notification and now any chats that come in while all team members are o...read more
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