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lindsayroseryan
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Member since ‎Jan 10, 2018
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Lindsay Rose Ryan

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lindsayroseryan on February 20, 2018
Messages - Online Offline Toggle Logic
The implementation of the online/offline toggle for Messaging seems counterintuitive. When you first load the messages queue, you are immediately placed online. I believe that this is the opposite of what most people would expect. I believe t read more
Reply Idea Conversations
4 upvotes
3 Replies
lindsayroseryan on February 16, 2018
Log visitors IP address immediately in chat
Other messaging tools capture the end user's IP address immediately when they initiate a conversation with a representative. This is a valuable piece of information the ensures that the customer has the best experience possible. There are read more
Reply Idea Conversations
106 upvotes
47 Replies
lindsayroseryan on February 16, 2018
Messages - Ask additional questions before a conversation begins
Other messaging tools allow you to configure additional questions for the end user to answer before beginning a conversation. This feature is not currently included in the messaging tool. If this feature is implemented, In additional to bei read more
Reply Idea Conversations
6 upvotes
2 Replies
lindsayroseryan on January 29, 2018
Notes or Annotations on Reports
Google Analytics has a feature called annotations which allow you to mark a specific date in your reports as the date when a particular change was made. This feature does not exist in HubSpot. Example Use Case: Today I excluded our internal IP a read more
Reply Idea Account Settings Marketing Reporting
42 upvotes
16 Replies
lindsayroseryan on January 10, 2018
Messages - Allow offline message notifications to be routed to any email address
In the "Message Routing" it would be great to be able to type in an email address for "Offline fallback" instead of selecting a specific user or team. In our case, we want to send these notifications to a team email address rather than a speci read more
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6 upvotes
3 Replies
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