Member since ‎Jan 10, 2018
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Lindsay Rose Ryan

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lindsayroseryan on February 20, 2018
The implementation of the online/offline toggle for Messaging seems counterintuitive. When you first load the messages queue, you are immediately placed online. I believe that this is the opposite of what most people would expect. I believe t read more
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lindsayroseryan on February 16, 2018
Other messaging tools capture the end user's IP address immediately when they initiate a conversation with a representative. This is a valuable piece of information the ensures that the customer has the best experience possible. There are read more
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lindsayroseryan on February 16, 2018
Other messaging tools allow you to configure additional questions for the end user to answer before beginning a conversation. This feature is not currently included in the messaging tool. If this feature is implemented, In additional to bei read more
2 Replies
lindsayroseryan on January 29, 2018
Google Analytics has a feature called annotations which allow you to mark a specific date in your reports as the date when a particular change was made. This feature does not exist in HubSpot. Example Use Case: Today I excluded our internal IP a read more
lindsayroseryan on January 10, 2018
In the "Message Routing" it would be great to be able to type in an email address for "Offline fallback" instead of selecting a specific user or team. In our case, we want to send these notifications to a team email address rather than a speci read more
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