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DennisHL
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Member since ‎Dec 7, 2022
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Dennis Ballerstein

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DennisHL on December 21, 2022
The ability to not send a survey on particular tickets (CES)
Hi, Our support team utilizes hubspot to respond to our clients to assist with issues and questions they have. Some emails the team receives arent always needing support/spam. We are trying to utilize the CES surveys to understand how well our supp read more
Reply Idea Feedback Surveys
2 upvotes
0 Reply
JoJohanna on June 02, 2020
Analyzing Snippets
It would be very helpful to be able to analyze the use and the response rate to Snippets (that contain a link for example).
Reply Idea Snippets & Templates
106 upvotes
32 Replies
DennisHL
Member
December 07, 2022
In addition to the above, it would be awesome to be able to utilize snippet and template triggers in workflows. For example my team uses different re...read more
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DennisHL on December 07, 2022
Updating Property Values with Templates/Snippets
Hi, I am trying to figure out a way to automatically update property values within tickets that is triggered dependent on which snippet/template my support team uses. We have specific replies that we use depending on what the end user is asking read more
Reply Discussion Workflows
1 upvote
3 Replies
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