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WrightS
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Steve Wright

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Hermen on October 19, 2020
Pause ticket timer when a ticket is waiting on customer
The ticket status can be 'open' or 'closed', making the timer run or stop. I want to be able to pause the timer, the timer should then stop when a ticket is in a 'pause' status to rule out the time a ticket is waiting on the customer. open > read more
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WrightS
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December 05, 2022
Pausing SLAs is a must have for us! Please can Hubspot confirm where this feature sits in the roadmap?
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