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AJones32
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Member since ‎Nov 29, 2022
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AJones32 on March 27, 2023
Rerouting/reassigning support tickets if unanswered
We need to be able to reroute/reassign a ticket if it has not been answered within a certain time frame to the next person and so on! Is this possible? i.e After 5 mins, if is has not been answered/ or the status has not been updated, assign to a ne read more
Reply Discussion Enterprise
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AJones32
Participant
March 27, 2023
Thank you! 😀
Solved
AJones32 on March 27, 2023
Rerouting/reassigning support tickets if unanswered
We need to be able to reroute/reassign a ticket if it has not been answered within a certain time frame to the next person and so on! Is this possible? i.e After 5 mins, if is has not been answered/ or the status has not been updated, assign to a ne read more
Reply Discussion Enterprise
0 upvote
3 Replies
AJones32
Participant
March 27, 2023
Thank you! 😀
Solved
AJones32 on January 17, 2023
Custom objects
Can you change/add the lifecyle objects/names if you do not have the enterprise option, and only have the professional one?
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