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DAndrione
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Member since ‎Nov 25, 2022
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Dario Andrione

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DAndrione on November 27, 2023
Send customized report
Good morning I'm facing to a request for automation and I am not sure if Hubspot can provide this: We have a weekly reporting system in place where we receive a HubSpot report detailing the number of tickets in different stages. Currently, our read more
Reply Discussion Professional
0 upvote
2 Replies
DAndrione
Participant
November 27, 2023
Thanks for your quick reply I'm not sure my problem was clearly addressed. If I create a ticken based workflow I will send the ticket update to the ...read more
DAndrione on November 27, 2023
Send customized report
Good morning I'm facing to a request for automation and I am not sure if Hubspot can provide this: We have a weekly reporting system in place where we receive a HubSpot report detailing the number of tickets in different stages. Currently, our read more
Reply Discussion Professional
0 upvote
2 Replies
DAndrione
Participant
November 27, 2023
Thanks for your quick reply I'm not sure my problem was clearly addressed. If I create a ticken based workflow I will send the ticket update to the ...read more
DAndrione on November 24, 2023
Associate mail to a ticket
Good morning all We have an App that create tickets in Hubspot. The same app sends mail to A When A reply to this mail we would like to: Associate those mail exchanges to the initial ticket Maybe we should add a specific Hubspot address in bcc but read more
Reply Discussion Professional
0 upvote
2 Replies
DAndrione
Participant
November 27, 2023
Thank you Berangere The solution from @NicoleSengers is good but the mail association it's easy as you have a form that created this ticket. My p...read more
DAndrione on November 24, 2023
Associate mail to a ticket
Good morning all We have an App that create tickets in Hubspot. The same app sends mail to A When A reply to this mail we would like to: Associate those mail exchanges to the initial ticket Maybe we should add a specific Hubspot address in bcc but read more
Reply Discussion Professional
0 upvote
2 Replies
DAndrione
Participant
November 27, 2023
Thank you Berangere The solution from @NicoleSengers is good but the mail association it's easy as you have a form that created this ticket. My p...read more
bsmith5791 on March 08, 2019
Print ticket Information directly from the ticket record in HubSpot
Would like to have a printable version of a ticket that includes properties on "About this ticket". Currently the only option is exporting ticket information to a speadsheet to print, but that is not very viewer friendly.
Reply Idea Tickets
66 upvotes
32 Replies
DAndrione
Participant
November 24, 2023
It's really a great idea On a ticket we have multiple mails and notes Should be good to send an audit log to the customer when we close the ticket
Solved
DAndrione on September 21, 2023
Clear the CTA info
Hello Is there's a way to clear the property that store the clicked CTA? Ive Support tickets that send mail with 2 CTA for select the severity. It works fine. The problem is that if a new ticket is open hubspot store the previous CTA answer and up read more
Reply Discussion Professional
0 upvote
10 Replies
DAndrione
Participant
September 23, 2023
Hey thank you Sorry but your solution is not solving the problem When I create a new ticket this is assigned to SEV3 and should remain there until th...read more
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