Profile

MarkGM
Participant
Member since ‎Nov 19, 2022
Message
  • solutions
    0
  • Replies
    4
  • Upvotes Given
    33
  • Upvotes Received
    18
  • Ideas
    4

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

TripleTen Support Mark Mikhalev

This user hasn't created a bio yet. Edit your own profile here!

Activity

MarkGM on September 08, 2023
Pause SLA for tickets in Spam folder
It turns out the SLA keeps running even if a ticket ends up in the Spam folder. So if an agent picks one up and replies to it, they get an 'Sla completed late' score. It would make sense to pause SLA for the tickets that are in the Spam folder, an read more
Reply Idea Tickets
0 upvote
0 Reply
jasonashaw on December 15, 2021
Chatbot Editor
The current iteration of the Chatbot editor leaves a lot for improvement. We are learning, and definitely don't get things right the first time, but the current Chatbot Editor is very unforgiving when it comes to making changes. As the chatflow read more
Reply Idea Live Chat & Bots
2 upvotes
1 Reply
MarkGM
Participant
August 23, 2023
Definitely. Two big issues with the current chatbot builder are: 1. If you have a saved action that is used in several dialogue branches, and the ac...read more
Bonney on June 29, 2022
Sort, search and filter Conversation inbox emails
It can be hard searching for a specific email, multiple emails from the same person or filtering by an auto-notification email address - for example we have one email address that sends us notifications for online bookings and i want to be able to f read more
Reply Idea Conversations
8 upvotes
1 Reply
MarkGM
Participant
August 23, 2023
Searching hreads in inbox by the clients' emails is a must-have functionality.
ErikK on June 24, 2023
[API] Assign a conversation to a user
Start with the why Trying to automate some of the support work, it would be useful to have an LLM automatically assign the incoming email to the person most suitable for it (eg. support request -> support lead, purchase orders -> business l read more
Reply Idea APIs
9 upvotes
10 Replies
MarkGM
Participant
August 23, 2023
This feature is very needed, especially in the context of the existing HubSpot logic for assigning threads coming from email channels. It assigns 'em...read more
yorambaron on March 12, 2020
Chatflows only support contact and companies properties
When you create a new action in the Chatflow, the "Save to HubSpot property" displays only contacts and companies property. I would expect that Ticket properties will be displayed as well. Regards, Yoram
Reply Idea Tickets
41 upvotes
7 Replies
MarkGM
Participant
August 03, 2023
Must have for a decent helpdesk platform. We can't come up with a viable workaround to automatically classify tickets. 😟
JoeMayall on September 07, 2021
Workflows: Folders Within Folders
It would be extremely helpful to be able to create folders within folders for better organization leading to fewer duplicates and improved efficiency.
Reply Idea Workflows
40 upvotes
10 Replies
MarkGM
Participant
June 16, 2023
This is a must mave. As multiple teams use workflows in our accout, it becomes disorganized very fast.
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.