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MarkGM
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Member since ‎Nov 19, 2022
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  • Replies
    4
  • Upvotes Given
    33
  • Upvotes Received
    7
  • Ideas
    4

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TripleTen Support Mark Mikhalev

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MarkGM on September 08, 2023
It turns out the SLA keeps running even if a ticket ends up in the Spam folder. So if an agent picks one up and replies to it, they get an 'Sla completed late' score. It would make sense to pause SLA for the tickets that are in the Spam folder, an read more
0 upvote
0 Reply
jasonashaw on December 15, 2021
The current iteration of the Chatbot editor leaves a lot for improvement. We are learning, and definitely don't get things right the first time, but the current Chatbot Editor is very unforgiving when it comes to making changes. As the chatflow read more
2 upvotes
1 Reply
Participant
August 23, 2023
Definitely. Two big issues with the current chatbot builder are: 1. If you have a saved action that is used in several dialogue branches, and the ac...read more
MVukusic on February 09, 2021
Hi, brand new to this, we just started using the system. One of the issues users report to me is that they cannot search conversations inbox by client name/email. It seems inbox searches well by any text inside items (emails in this case) or sub read more
2 upvotes
2 Replies
Participant
August 23, 2023
Per our experience, and HS support team confirms that, inbox search doesn't support search via email address. Search via email is a must-have, thoug...read more
Bonney on June 29, 2022
It can be hard searching for a specific email, multiple emails from the same person or filtering by an auto-notification email address - for example we have one email address that sends us notifications for online bookings and i want to be able to f read more
8 upvotes
1 Reply
Participant
August 23, 2023
Searching hreads in inbox by the clients' emails is a must-have functionality.
ErikK on June 24, 2023
Start with the why Trying to automate some of the support work, it would be useful to have an LLM automatically assign the incoming email to the person most suitable for it (eg. support request -> support lead, purchase orders -> business l read more
6 upvotes
8 Replies
Participant
August 23, 2023
This feature is very needed, especially in the context of the existing HubSpot logic for assigning threads coming from email channels. It assigns 'em...read more
yorambaron on March 12, 2020
When you create a new action in the Chatflow, the "Save to HubSpot property" displays only contacts and companies property. I would expect that Ticket properties will be displayed as well. Regards, Yoram
31 upvotes
6 Replies
Participant
August 03, 2023
Must have for a decent helpdesk platform. We can't come up with a viable workaround to automatically classify tickets. 😟
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