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JDale
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Membro desde ‎nov 18, 2022
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Jonathan Dale

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James-Preseem on Agosto 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate Leia mais
215 avaliações positivas
64 Respostas
Membro
Abril 10, 2024
When you're in ticket 12345 and merge 67890 into it, every blank field in 12345 should be replaced by the contents from 67890, and all the associat...Leia mais
James-Preseem on Agosto 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate Leia mais
215 avaliações positivas
64 Respostas
Membro
Abril 10, 2024
When you're in ticket 12345 and merge 67890 into it, every blank field in 12345 should be replaced by the contents from 67890, and all the associat...Leia mais
snedyavila on Julho 04, 2018
*Submitting on behalf of customer* Tickets are a great way of managing customer support/services. However, it would be helpful to allow for the automatic reopening of closed tickets that receive a reply from the customer. Currently when a ti Leia mais
92 avaliações positivas
32 Respostas
Membro
Fevereiro 20, 2024
This was implemented but not thought through at all. If a customer replies to a closed ticket on the same topic, sure, you want that ticket to reopen...Leia mais
AnaMura on Novembro 18, 2019
I know that Hubspot is not currently supporting this functionality, but it will help a lot to manually start a ticket from incoming email (not via workflow, but via Gmail extension) or from Slack, similarly to what you have for creating a new 'Task Leia mais
142 avaliações positivas
59 Respostas
Membro
Fevereiro 20, 2024
I understand the Outlook (desktop) client is getting deprecated anyway, so that's a bad sign for anyone who thinks they want more functionality in a ...Leia mais
Brandonbaker on Setembro 17, 2018
We need the ability to have a default email "From" setting when replying in Conversations and Tickets. Currently: It defaults to the user's email and they need to select the drop down in the from line to change to the team email. They have t Leia mais
128 avaliações positivas
47 Respostas
Membro
Fevereiro 20, 2024
The email used seems to vary randomly for us, which is not at all helpful. It's often one from the wrong continent, intended for use in the wrong lan...Leia mais
JoeMayall on Julho 21, 2021
Sometimes clients send one email but within the email there are multiple issues that need to be handled by different teams (i.e. a billing related issue and a technical product related issue). To solve this, I wish we could create multiple tic Leia mais
23 avaliações positivas
1 Respostas
Membro
Outubro 26, 2023
And even if you manually make a new ticket linked to the same incoming email, every future email is going to come into both tickets. This is importan...Leia mais
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