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JDale
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Membre depuis ‎nov. 18, 2022
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Jonathan Dale

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Activité

James-Preseem le Août 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate Lire la suite
215 Mentions J'aime
64 Réponses
Membre
Avril 10, 2024
When you're in ticket 12345 and merge 67890 into it, every blank field in 12345 should be replaced by the contents from 67890, and all the associat...Lire la suite
James-Preseem le Août 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate Lire la suite
215 Mentions J'aime
64 Réponses
Membre
Avril 10, 2024
When you're in ticket 12345 and merge 67890 into it, every blank field in 12345 should be replaced by the contents from 67890, and all the associat...Lire la suite
snedyavila le Juillet 04, 2018
*Submitting on behalf of customer* Tickets are a great way of managing customer support/services. However, it would be helpful to allow for the automatic reopening of closed tickets that receive a reply from the customer. Currently when a ti Lire la suite
92 Mentions J'aime
32 Réponses
Membre
Février 20, 2024
This was implemented but not thought through at all. If a customer replies to a closed ticket on the same topic, sure, you want that ticket to reopen...Lire la suite
AnaMura le Novembre 18, 2019
I know that Hubspot is not currently supporting this functionality, but it will help a lot to manually start a ticket from incoming email (not via workflow, but via Gmail extension) or from Slack, similarly to what you have for creating a new 'Task Lire la suite
142 Mentions J'aime
59 Réponses
Membre
Février 20, 2024
I understand the Outlook (desktop) client is getting deprecated anyway, so that's a bad sign for anyone who thinks they want more functionality in a ...Lire la suite
Brandonbaker le Septembre 17, 2018
We need the ability to have a default email "From" setting when replying in Conversations and Tickets. Currently: It defaults to the user's email and they need to select the drop down in the from line to change to the team email. They have t Lire la suite
128 Mentions J'aime
47 Réponses
Membre
Février 20, 2024
The email used seems to vary randomly for us, which is not at all helpful. It's often one from the wrong continent, intended for use in the wrong lan...Lire la suite
JoeMayall le Juillet 21, 2021
Sometimes clients send one email but within the email there are multiple issues that need to be handled by different teams (i.e. a billing related issue and a technical product related issue). To solve this, I wish we could create multiple tic Lire la suite
23 Mentions J'aime
1 Réponse
Membre
Octobre 26, 2023
And even if you manually make a new ticket linked to the same incoming email, every future email is going to come into both tickets. This is importan...Lire la suite
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