Perfil

JDale
Miembro
Miembro desde ‎nov 18, 2022
  • Soluciones
    0
  • Respuestas
    0
  • Me gusta otorgados
    20
  • Me gusta recibidos
    0
  • Ideas
    0

Acerca de

Inicia sesión en la comunidad u obtén HubSpot gratis para ver los perfiles de los otros usuarios.

Amigos

    La lista de amigos está vacía

Jonathan Dale

Este usuario aún no creó una biografía. Edita tu perfil aquí.

Actividad

James-Preseem en Agosto 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate Leer más
215 Me gusta
64 Respuestas
Miembro
Abril 10, 2024
When you're in ticket 12345 and merge 67890 into it, every blank field in 12345 should be replaced by the contents from 67890, and all the associat...Leer más
James-Preseem en Agosto 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate Leer más
215 Me gusta
64 Respuestas
Miembro
Abril 10, 2024
When you're in ticket 12345 and merge 67890 into it, every blank field in 12345 should be replaced by the contents from 67890, and all the associat...Leer más
snedyavila en Julio 04, 2018
*Submitting on behalf of customer* Tickets are a great way of managing customer support/services. However, it would be helpful to allow for the automatic reopening of closed tickets that receive a reply from the customer. Currently when a ti Leer más
92 Me gusta
32 Respuestas
Miembro
Febrero 20, 2024
This was implemented but not thought through at all. If a customer replies to a closed ticket on the same topic, sure, you want that ticket to reopen...Leer más
AnaMura en Noviembre 18, 2019
I know that Hubspot is not currently supporting this functionality, but it will help a lot to manually start a ticket from incoming email (not via workflow, but via Gmail extension) or from Slack, similarly to what you have for creating a new 'Task Leer más
142 Me gusta
59 Respuestas
Miembro
Febrero 20, 2024
I understand the Outlook (desktop) client is getting deprecated anyway, so that's a bad sign for anyone who thinks they want more functionality in a ...Leer más
Brandonbaker en Septiembre 17, 2018
We need the ability to have a default email "From" setting when replying in Conversations and Tickets. Currently: It defaults to the user's email and they need to select the drop down in the from line to change to the team email. They have t Leer más
128 Me gusta
47 Respuestas
Miembro
Febrero 20, 2024
The email used seems to vary randomly for us, which is not at all helpful. It's often one from the wrong continent, intended for use in the wrong lan...Leer más
JoeMayall en Julio 21, 2021
Sometimes clients send one email but within the email there are multiple issues that need to be handled by different teams (i.e. a billing related issue and a technical product related issue). To solve this, I wish we could create multiple tic Leer más
23 Me gusta
1 Respuestas
Miembro
Octubre 26, 2023
And even if you manually make a new ticket linked to the same incoming email, every future email is going to come into both tickets. This is importan...Leer más
Guarda tu contenido favorito para acceder rápidamente a él.
Siempre hay que empezar por algún lado, por ejemplo, podrías comenzar por contarnos un poco sobre tus intereses.

Siguiendo

Conectarte con tus colegas es una de las mejores formas de aprovechar al máximo tu experiencia. Puedes comenzar con alguna de estas personas:
Insignias de la Comunidad

Mis grupos

Únete a algún grupo y encuentra personas con tus mismos intereses. Explora nuestros favoritos e intenta
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    Public - Community Champions

    A spot for HubSpot enthusiasts to connect and grow. All are welcome to join.