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JDale
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Member since ‎Nov 18, 2022
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Jonathan Dale

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James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
240 upvotes
79 Replies
JDale
Member
August 28, 2024
Image came through, thanks. That seems like it will prevent the ticket from reopening, great. But if the ticket was reopening because the custome...read more
James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
240 upvotes
79 Replies
JDale
Member
August 28, 2024
Image came through, thanks. That seems like it will prevent the ticket from reopening, great. But if the ticket was reopening because the custome...read more
James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
240 upvotes
79 Replies
JDale
Member
August 28, 2024
Image came through, thanks. That seems like it will prevent the ticket from reopening, great. But if the ticket was reopening because the custome...read more
James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
240 upvotes
79 Replies
JDale
Member
August 28, 2024
Image came through, thanks. That seems like it will prevent the ticket from reopening, great. But if the ticket was reopening because the custome...read more
snedyavila on July 04, 2018
Automatically reopen closed tickets when they receive a reply from the customer
*Submitting on behalf of customer* Tickets are a great way of managing customer support/services. However, it would be helpful to allow for the automatic reopening of closed tickets that receive a reply from the customer. Currently when a ti read more
Reply Idea Tickets
94 upvotes
32 Replies
JDale
Member
February 20, 2024
This was implemented but not thought through at all. If a customer replies to a closed ticket on the same topic, sure, you want that ticket to reopen...read more
AnaMura on November 18, 2019
Create ticket from email
I know that Hubspot is not currently supporting this functionality, but it will help a lot to manually start a ticket from incoming email (not via workflow, but via Gmail extension) or from Slack, similarly to what you have for creating a new 'Task read more
Reply Idea Tickets
146 upvotes
61 Replies
JDale
Member
February 20, 2024
I understand the Outlook (desktop) client is getting deprecated anyway, so that's a bad sign for anyone who thinks they want more functionality in a ...read more
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