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JDale
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Member since ‎Nov 18, 2022
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Jonathan Dale

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Member
November 13, 2024
We have a default email address sent but that hasn't stopped it from switching me to a different not-default email address that I didn't want to use....read more
Member
November 05, 2024
Oh, and I've done this twice, and in addition to not associating any emails, it also has picked the wrong contact both times -- selecting a co-worker...read more
Member
November 05, 2024
The pain point when splitting a ticket is associating all the emails. But with the new ticket splitting option, even though you go through and check ...read more
Member
August 28, 2024
Image came through, thanks. That seems like it will prevent the ticket from reopening, great. But if the ticket was reopening because the custome...read more
Member
August 16, 2024
Your image isn't viewable, maybe you could explain what you did?
Member
April 10, 2024
When you're in ticket 12345 and merge 67890 into it, every blank field in 12345 should be replaced by the contents from 67890, and all the associat...read more
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