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JDale
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Member since ‎Nov 18, 2022
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Jonathan Dale

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MKlintsevich on October 04, 2022
Split a Ticket into Multiple Tickets
Would love to have this feature for the many of the same reasons others have mentioned. Hoping this will be added in the near future. Thank you in advance.
Reply Idea Conversations
24 upvotes
5 Replies
JDale
Member
May 30, 2023
I see a bunch of people in that thread solved it by switching to Freshdesk instead, which apparently can integrate into HubSpot.
James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
158 upvotes
42 Replies
JDale
Member
May 10, 2023
@James-Preseem That seems like a good solution, although it's not at all obvious that it was required in the first place. And perhaps more important...read more
James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
158 upvotes
42 Replies
JDale
Member
May 10, 2023
@James-Preseem That seems like a good solution, although it's not at all obvious that it was required in the first place. And perhaps more important...read more
DY on August 05, 2021
Association Function Moved
The Association function used to be at the top of each Activity in the feed on each record. It was recently moved to the bottom of each Activity. It is terribly inconvenient to have it at the bottom and have to expand each Activity thread to access read more
Reply Idea Activity Feed
22 upvotes
3 Replies
JDale
Member
March 23, 2023
I'm constantly having to expand huge email threads, with a half-dozen back-and-forth emails all associated with multiple wrong tickets. Each one need...read more
ErikA-sson on August 18, 2019
Merge tickets keeping original ticket ID
Currently if you merge two tickets, they are combined into a new ticket with a new ticket ID. Since we often communicate the ticket ID to our customers for reference, it would be much preferred if one of the original ticket IDs were kept, inste read more
Reply Idea Tickets
21 upvotes
3 Replies
JDale
Member
March 02, 2023
We especially run into this dealing with items that must be returned for repair/replacement. Emails come in about shipments coming and going, obvious...read more
CGoodwinOlsen on January 06, 2022
Archiving Ticket IDs when merging tickets
When merging 2 tickets, the resulting ticket gets a new ticket ID. Previous ticket IDs are not searchable in any way post-merging, which is an issue when, for example, a customer has received one of the original IDs in a confirmation email. The read more
Reply Idea Properties Tickets
5 upvotes
1 Reply
JDale
Member
March 02, 2023
We especially run into this dealing with items that must be returned for repair/replacement. Emails come in about shipments coming and going, obvious...read more
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