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JHanson
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Member since ‎Nov 15, 2022
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  • solutions
    0
  • Replies
    3
  • Upvotes Given
    17
  • Upvotes Received
    49
  • Ideas
    7

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Activity

JHanson
Participant
April 23, 2025
Reply to AI Chatbot Settings and Email Collection Challenges
Are you adding that in the Customer Agent "Configuration" section? If so, it doesn't offer personalization tokens, so are you adding {{contact.email}...read more
JHanson
Participant
February 28, 2025
Reply to Validation rules in form properties
@IMcDonald When will the new forms editor allow ticket properties? We frequently use forms to create tickets, making the new editor virtually usele...read more
JHanson on February 28, 2025
Allow Contact Owner rotation based on Availability
We rotate contact owner inside a workflow as new leads/prospects come into the system. To make it less manual, we rotate between members of a team. However, sometimes one member of the team goes on vacation. Could that action have a button to take a read more
Reply Idea Contacts & Companies Workflows
8 upvotes
2 Replies
JHanson on February 28, 2025
AI Chatbot Training on Specific Responses
In the AI Chatbot Testing area, I would like to be able to give a thumbs up or thumbs down to particular answers. My clients are in an industry where it is important for the bot to not use certain words. We have KB articles that say "we don't use th read more
Reply Idea Live Chat & Bots
0 upvote
0 Reply
JHanson
Participant
February 20, 2025
Reply to Notifications for received SMS messages to contact owner
I can't believe this only has 2 upvotes. This is a very necessary upgrade.
JHanson
Participant
February 13, 2025
Reply to Change Owner on Email Template
This definitely needs to be fixed. It seems like HubSpot has abandoned email templates to work on other things.
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