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MG15
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Member since ‎Nov 15, 2022
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Miranda Gordon

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MG15 on July 17, 2023
Custom survey in body of reply email
Hello! Currently, we have a snippet with a link to a custom CSAT survey that we send through in a reply email when we close a ticket (prefer this over sending a separate automated email after closing a ticket). Just wondering if there is a way t read more
Reply Discussion Feedback Surveys
1 upvote
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MG15
Member
June 15, 2023
Reply to Filter dashboards that contains Custom Reports
Agree with this, do we have this ability yet?
MG15
Member
June 15, 2023
Reply to Track usage of snippets
Great idea, this would be very useful!
Solved
MG15 on June 13, 2023
Report on customers who created their first ticket in the month
Apologies if this has been asked but I could not find it anywhere or figure out the correct fields in a custom report. I am wanting to have a report that will show me how many contacts created their first service ticket during a certain period of t read more
Reply Discussion Reports
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