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FlyingAnds
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Miembro desde ‎nov 14, 2022
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MSJ-15 en Abril 20, 2021
Assign Conversation Owners within Workflow
We have specific use cases where conversations/tickets are assigned to specific members on the team based on the region where the contact is located. We are able to successfully reassign tickets based on contact/company properties BUT are Leer más
Responder Idea Conversations Workflows
150 Me gusta
45 Respuestas
FlyingAnds
Participante
Octubre 10, 2023
@jdemello Just to chime in with a use case, since I would love to have this functionality: We send quite a few transactional emails with ticket-tr...Leer más
FlyingAnds en Junio 01, 2023
Issue with Move to another inbox
Hi all. We have an issue/bug with the functionality "Move to another inbox". When a rep moves a conversation from one inbox to another one that they don't have acess to the "assign to" field and "add comment" fails. The conversation is moved to th Leer más
Responder Conversación Conversations Workaround
1 Me gusta
2 Respuestas
FlyingAnds
Participante
Junio 02, 2023
Hi @PamCotton It's sadly not just one user, it's everyone as long as they don't have access to both the inbox they move from and to. Regarding per...Leer más
FlyingAnds en Junio 01, 2023
Issue with Move to another inbox
Hi all. We have an issue/bug with the functionality "Move to another inbox". When a rep moves a conversation from one inbox to another one that they don't have acess to the "assign to" field and "add comment" fails. The conversation is moved to th Leer más
Responder Conversación Conversations Workaround
1 Me gusta
2 Respuestas
FlyingAnds
Participante
Junio 02, 2023
Hi @PamCotton It's sadly not just one user, it's everyone as long as they don't have access to both the inbox they move from and to. Regarding per...Leer más
FlyingAnds en Marzo 23, 2023
Issues with email threading
Hi all. We are experiencing an issue with hubspots threading logic in conversations from certain senders. Pretty much every time they send us an email, from the same adress, it's bulked into the same thread. Even though it's clearly a new email. Wh Leer más
Responder Conversación Conversations Service Workaround
2 Me gusta
1 Respuestas
SHayes66 en Diciembre 14, 2022
Workflow with multiple data sources
I am raising this idea post on behalf of a customer who was working within workflows and needs better functionality of crossing data sources. We were specifically working to r emove a contact from a sequence based on their Pipeline stage - and f Leer más
Responder Idea Workflows
11 Me gusta
2 Respuestas
FlyingAnds
Participante
Diciembre 19, 2022
Yes please! I'm having this issue now with a workflow that's ticket/contact-based. The current workaround is a another workflow that gets the contact...Leer más
FlyingAnds en Noviembre 30, 2022
Missing practical exercise grading.
Hi, I'm having trouble getting my practical exercises graded. I have submitted the exercises on the certificate courses Service Hub Software and Hubspot Sales Software, but they are still being graded a week later. Is something wrong? It says it sho Leer más
Responder Conversación Inbound Certification
1 Me gusta
4 Respuestas
FlyingAnds
Participante
Diciembre 14, 2022
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