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FlyingAnds
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Member since ‎Nov 14, 2022
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Mathias Andsem

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Activity

MSJ-15 on April 20, 2021
Assign Conversation Owners within Workflow
We have specific use cases where conversations/tickets are assigned to specific members on the team based on the region where the contact is located. We are able to successfully reassign tickets based on contact/company properties BUT are read more
Reply Idea Conversations Workflows
150 upvotes
45 Replies
FlyingAnds
Participant
October 10, 2023
@jdemello Just to chime in with a use case, since I would love to have this functionality: We send quite a few transactional emails with ticket-tr...read more
FlyingAnds on June 01, 2023
Issue with Move to another inbox
Hi all. We have an issue/bug with the functionality "Move to another inbox". When a rep moves a conversation from one inbox to another one that they don't have acess to the "assign to" field and "add comment" fails. The conversation is moved to th read more
Reply Discussion Conversations Workaround
1 upvote
2 Replies
FlyingAnds
Participant
June 02, 2023
Hi @PamCotton It's sadly not just one user, it's everyone as long as they don't have access to both the inbox they move from and to. Regarding per...read more
FlyingAnds on June 01, 2023
Issue with Move to another inbox
Hi all. We have an issue/bug with the functionality "Move to another inbox". When a rep moves a conversation from one inbox to another one that they don't have acess to the "assign to" field and "add comment" fails. The conversation is moved to th read more
Reply Discussion Conversations Workaround
1 upvote
2 Replies
FlyingAnds
Participant
June 02, 2023
Hi @PamCotton It's sadly not just one user, it's everyone as long as they don't have access to both the inbox they move from and to. Regarding per...read more
FlyingAnds on March 23, 2023
Issues with email threading
Hi all. We are experiencing an issue with hubspots threading logic in conversations from certain senders. Pretty much every time they send us an email, from the same adress, it's bulked into the same thread. Even though it's clearly a new email. Wh read more
Reply Discussion Conversations Service Workaround
2 upvotes
1 Reply
SHayes66 on December 14, 2022
Workflow with multiple data sources
I am raising this idea post on behalf of a customer who was working within workflows and needs better functionality of crossing data sources. We were specifically working to r emove a contact from a sequence based on their Pipeline stage - and f read more
Reply Idea Workflows
11 upvotes
2 Replies
FlyingAnds
Participant
December 19, 2022
Yes please! I'm having this issue now with a workflow that's ticket/contact-based. The current workaround is a another workflow that gets the contact...read more
FlyingAnds on November 30, 2022
Missing practical exercise grading.
Hi, I'm having trouble getting my practical exercises graded. I have submitted the exercises on the certificate courses Service Hub Software and Hubspot Sales Software, but they are still being graded a week later. Is something wrong? It says it sho read more
Reply Discussion Inbound Certification
1 upvote
4 Replies
FlyingAnds
Participant
December 14, 2022
@JenWeiss
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