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AMGalligan
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Member since ‎Nov 14, 2022
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Anne Marie Galligan

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Activity

AMGalligan
Participant
June 09, 2025
Reply to Allow for multiple customer agents to be created
Totally agree, this is a must-have! We have 3 support channels with very different information resources. Being able to assign individual agents tra...read more
AMGalligan on March 21, 2025
Out of hours email
It is very frustrating that there is no option to send out-of-hours emails from one of our Helpdesk channels We want to be able to point users to a self-help guide that may enable them to resolve the issue before the support team returns the fol read more
Reply Idea Account Settings
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AMGalligan on September 24, 2024
Managing automatic replies received to spam
Looking for suggestions on how to automate / manage automatic replies. Our SaaS product notifications are sent from our support email address and when they hit an OOO, we get an automatic reply to our inbox spam folder. It's becoming a bit of a gr read more
Reply Idea Community
0 upvote
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AMGalligan
Participant
March 07, 2024
Reply to Restore help button
Wow this is a retrograde step in customer support / satisfaction! Took some time to find help today and how small is the text to create a new suppor...read more
AMGalligan
Participant
January 06, 2023
Reply to Tickets from Forwarded Emails
We have had a near miss incident with this also and thanks to other users guidance above have changed our inbox settings. A reply to the forwarder i...read more
AMGalligan
Participant
November 15, 2022
Reply to New to the Email Marketing Study Group? Introduce yourself here ‌⬇️‌
Hi everyone, I'm taking this course as a email marketing novice. Looking forward to learning more on the topic and the associated Hubspot functional...read more
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