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TDokov
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Member since ‎Nov 10, 2022
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Teodor Dokov

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TDokov on March 20, 2023
Unassign conversations
Hi all, I hope you all are doing well! The automation for auto assign conversations is off but soon as customer reply to email that ticket is assigned automatically to the original team member who interact first with that email. read more
Reply Discussion Tickets
0 upvote
3 Replies
TDokov
Member
March 21, 2023
Hi @kvlschaefer Our team is not big but it's part of big department and our team members are cross trained and that means they do not operate ...read more
TDokov on March 20, 2023
Unassign conversations
Hi all, I hope you all are doing well! The automation for auto assign conversations is off but soon as customer reply to email that ticket is assigned automatically to the original team member who interact first with that email. read more
Reply Discussion Tickets
0 upvote
3 Replies
TDokov
Member
March 21, 2023
Hi @kvlschaefer Our team is not big but it's part of big department and our team members are cross trained and that means they do not operate ...read more
TDokov on January 26, 2023
Ticket status keep changing
Good afternoon, We have trouble with 3 tickets all by the same customer. The ticket status is keep changing every few days. Please see below: Just wondering why that could be? The workflow works great with the rest of the tickets read more
Reply Discussion
0 upvote
2 Replies
TDokov
Member
January 27, 2023
Good afternoon, We do not want to turn off the ticket status update as it's working just fine for all other tickets/customers. The issue that we...read more
TDokov on January 26, 2023
Ticket status keep changing
Good afternoon, We have trouble with 3 tickets all by the same customer. The ticket status is keep changing every few days. Please see below: Just wondering why that could be? The workflow works great with the rest of the tickets read more
Reply Discussion
0 upvote
2 Replies
TDokov
Member
January 27, 2023
Good afternoon, We do not want to turn off the ticket status update as it's working just fine for all other tickets/customers. The issue that we...read more
Solved
TDokov on November 10, 2022
Create ticket after compose email.
Hello, Is it there opimisation to create a ticket on a base of new email from inbox instead doing it manually from the option below? Many thanks,
Reply Discussion
0 upvote
3 Replies
TDokov
Member
November 10, 2022
Hi, That is active, thank you! However, I need automation (if there is any) which will create ticket from outbound emails (sent emails) conversatio...read more
Solved
TDokov on November 10, 2022
Create ticket after compose email.
Hello, Is it there opimisation to create a ticket on a base of new email from inbox instead doing it manually from the option below? Many thanks,
Reply Discussion
0 upvote
3 Replies
TDokov
Member
November 10, 2022
Hi, That is active, thank you! However, I need automation (if there is any) which will create ticket from outbound emails (sent emails) conversatio...read more
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