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TDokov
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Member since ‎Nov 10, 2022
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Teodor Dokov

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TDokov on October 11, 2023
Set ticket properties based on forms
Hi all, We are about to set forms for our customers. We want some ticket properties to be generated automatically once form is submited. For example we have "Reason for contact" which is drop down on one of the forms. Once the form is submite read more
Reply Discussion Tickets
0 upvote
3 Replies
TDokov
Member
October 11, 2023
Hi Karsten, Looks like it has been set as ticket property, yes. Thanks,
Solved
TDokov on October 11, 2023
Set ticket properties based on forms
Hi all, We are about to set forms for our customers. We want some ticket properties to be generated automatically once form is submited. For example we have "Reason for contact" which is drop down on one of the forms. Once the form is submite read more
Reply Discussion Tickets
0 upvote
3 Replies
TDokov
Member
October 11, 2023
Hi Karsten, Looks like it has been set as ticket property, yes. Thanks,
Solved
TDokov on April 05, 2023
Set ticket property and status
Hi there, Working on workflow which needs to change the ticket status (to Closed) and set prorety value but unfortunately I cannot make it works. Any suggestions please? Many thanks,
Reply Discussion Starter
0 upvote
4 Replies
TDokov
Member
April 05, 2023
Hi there, I'll change the settings from body email to subject to try it. Thanks,
Solved
TDokov on April 05, 2023
Set ticket property and status
Hi there, Working on workflow which needs to change the ticket status (to Closed) and set prorety value but unfortunately I cannot make it works. Any suggestions please? Many thanks,
Reply Discussion Starter
0 upvote
4 Replies
TDokov
Member
April 05, 2023
Hi there, I'll change the settings from body email to subject to try it. Thanks,
Solved
TDokov on April 05, 2023
Set ticket property and status
Hi there, Working on workflow which needs to change the ticket status (to Closed) and set prorety value but unfortunately I cannot make it works. Any suggestions please? Many thanks,
Reply Discussion Starter
0 upvote
4 Replies
TDokov
Member
April 05, 2023
Hi there, I'll change the settings from body email to subject to try it. Thanks,
TDokov on March 20, 2023
Unassign conversations
Hi all, I hope you all are doing well! The automation for auto assign conversations is off but soon as customer reply to email that ticket is assigned automatically to the original team member who interact first with that email. read more
Reply Discussion Tickets
0 upvote
5 Replies
TDokov
Member
April 05, 2023
Hi there, Please accept my apologies for late reply. Correct. The ticket property statys the same and nothing is changing. I've tried to cr...read more
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