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JMICIO
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Member since ‎Nov 9, 2022
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Jeremy MICHAU

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JMICIO on December 21, 2022
Automatically add an information from the transaction on the ticket
Hi everyone, I need some help on the following problem ! I'd like to add a property on a transaction and when I create a ticket from this transaction the property be completed automatically by the information indicated on the property in the tran read more
Reply Discussion Data Quality Automation Datasets
0 upvote
2 Replies
JMICIO
Participant
December 23, 2022
Hi Karsten, Thank you for answering. Indeed it works with workflows. By transaction I meaned transactions tickets. The property on the transaction t...read more
Solved
JMICIO on December 21, 2022
Automatically add an information from the transaction on the ticket
Hi everyone, I need some help on the following problem ! I'd like to add a property on a transaction and when I create a ticket from this transaction the property be completed automatically by the information indicated on the property in the tran read more
Reply Discussion Data Quality Automation Datasets
0 upvote
2 Replies
JMICIO
Participant
December 23, 2022
Hi Karsten, Thank you for answering. Indeed it works with workflows. By transaction I meaned transactions tickets. The property on the transaction t...read more
Solved
JMICIO on November 09, 2022
Calculate how long a ticket doesn't move
Hi everyone, I'm looking for some help to create a dashboard. My goal is to monitor the average amount of time a ticket is in the "Standby" case in my Ops flow. I created a propertie to calculate the time between the last activity and the next a read more
Reply Discussion
0 upvote
4 Replies
JMICIO
Participant
November 23, 2022
Hi Karsten, Thank you for your answer. Indeed I have to configure properties to add the today's date when the ticket is entering in the standby stag...read more
Solved
JMICIO on November 09, 2022
Calculate how long a ticket doesn't move
Hi everyone, I'm looking for some help to create a dashboard. My goal is to monitor the average amount of time a ticket is in the "Standby" case in my Ops flow. I created a propertie to calculate the time between the last activity and the next a read more
Reply Discussion
0 upvote
4 Replies
JMICIO
Participant
November 23, 2022
Hi Karsten, Thank you for your answer. Indeed I have to configure properties to add the today's date when the ticket is entering in the standby stag...read more
Solved
JMICIO on November 09, 2022
Calculate how long a ticket doesn't move
Hi everyone, I'm looking for some help to create a dashboard. My goal is to monitor the average amount of time a ticket is in the "Standby" case in my Ops flow. I created a propertie to calculate the time between the last activity and the next a read more
Reply Discussion
0 upvote
4 Replies
JMICIO
Participant
November 23, 2022
Hi Karsten, Thank you for your answer. Indeed I have to configure properties to add the today's date when the ticket is entering in the standby stag...read more
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