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dkhardwick
Contributor | Platinum Partner
Member since ‎Nov 9, 2016
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David Hardwick

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B5 on November 19, 2021
Sorry if this idea has already been suggested. Seems like a logical feature for the Zoom transcriptions would be to assign (or associate) actual names of the speakers instead of just having S1, S2, S3, etc. So, for example, after the recording, read more
5 upvotes
3 Replies
Contributor | Platinum Partner
December 07, 2022
This continues to be an issue for us. It would be a very helpful feature to associate the name of the participant with the speaker name. As was sta...read more
TiphaineCuisset on September 06, 2022
Hi Community, I’m happy to announce our Champion of the Month for September 2022 is… @Jnix284 Jennifer has been in the Community since April 2022 sharing her knowledge in the forums, mostly in the CRM &a read more
16 upvotes
17 Replies
Contributor | Platinum Partner
September 16, 2022
@Jnix284 You have always been a rock-star, long before HubSpot came around. Proud to be one that knows the real you!
CPSCB on August 25, 2020
Use Case: Our support team rotates who handles incoming Conversations and Tickets. In the Conversation inbox, we can automate assignment round robin style to allow multiple agents to work a given inbox while ensuring no Conversations slip through read more
23 upvotes
10 Replies
Contributor | Platinum Partner
May 18, 2022
@CPSCB I would also love to know how you have created this workflow. Struggling with the same issue right now. Any insight would be extremely use...read more
MuseDebbie on September 23, 2021
In a world where digital upskilling has become a top priority and learning management systems are in high demand, I wish the HubSpot team could create a way to integrate Hubspot Academy with the HubSpot software in such a way that learning & dev read more
Contributor | Platinum Partner
March 29, 2022
This would be a huge feature for our clients. I have some asking for this right now - specifically at the detail level. They may not have taken the...read more
dkhardwick on March 25, 2022
Currently, in tickets if a support agent reply's to an email in a ticket and the ticket is unassigned, it does not assign the agent to the ticket. However, if you Create an Email to respond to the ticket, it does assign the user. This creates read more
1 upvote
0 Reply
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dkhardwick on January 19, 2022
Good morning Service Hub guru's! We are working with an international company that has service agents all over the world. As we were preparing the proposal, the company indicated that there were 40 agents that would need access. As they dri read more
0 upvote
2 Replies
Contributor | Platinum Partner
January 19, 2022
Thank you sir!! Exactly what I was looking for!!
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