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dkhardwick
Contributor | Platinum Partner
Member since ‎Nov 9, 2016
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David Hardwick

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CPSCB on August 25, 2020
Use Case: Our support team rotates who handles incoming Conversations and Tickets. In the Conversation inbox, we can automate assignment round robin style to allow multiple agents to work a given inbox while ensuring no Conversations slip through read more
19 upvotes
9 Replies
Contributor | Platinum Partner
May 18, 2022
@CPSCB I would also love to know how you have created this workflow. Struggling with the same issue right now. Any insight would be extremely use...read more
MuseDebbie on September 23, 2021
In a world where digital upskilling has become a top priority and learning management systems are in high demand, I wish the HubSpot team could create a way to integrate Hubspot Academy with the HubSpot software in such a way that learning & dev read more
Contributor | Platinum Partner
March 29, 2022
This would be a huge feature for our clients. I have some asking for this right now - specifically at the detail level. They may not have taken the...read more
dkhardwick on March 25, 2022
Currently, in tickets if a support agent reply's to an email in a ticket and the ticket is unassigned, it does not assign the agent to the ticket. However, if you Create an Email to respond to the ticket, it does assign the user. This creates read more
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dkhardwick on January 19, 2022
Good morning Service Hub guru's! We are working with an international company that has service agents all over the world. As we were preparing the proposal, the company indicated that there were 40 agents that would need access. As they dri read more
0 upvote
2 Replies
Contributor | Platinum Partner
January 19, 2022
Thank you sir!! Exactly what I was looking for!!
Solved
dkhardwick on January 19, 2022
Good morning Service Hub guru's! We are working with an international company that has service agents all over the world. As we were preparing the proposal, the company indicated that there were 40 agents that would need access. As they dri read more
0 upvote
2 Replies
Contributor | Platinum Partner
January 19, 2022
Thank you sir!! Exactly what I was looking for!!
dkhardwick on November 04, 2021
All, we have a client that is considering moving their Atlassian Confluence to the Hubspot platform. They would like to convert the data from the current solution to Service Tickets. They can export the data from current system in XML format but n read more
0 upvote
7 Replies
Contributor | Platinum Partner
November 09, 2021
Thanks! Will do. David
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