EricHirsh

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HubSpot Product Team

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Eric Hirsh

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EricHirsh

HubSpot Product Team

April 22, 2025

Reply to Disable automatic contact creation for Conversations

It would make a world of difference if we could simply manually add the contacts we actually need. That can’t be too hard to implement, right? ...read more

EricHirsh

HubSpot Product Team

April 15, 2025

Reply to Can't send a message back to the user on Conversations API + WhatsApp

Thanks for your contribution @Upvise . I'm the product manager of the public beta Conversations API , and I have keyword notifications on this comm...read more

EricHirsh

HubSpot Product Team

March 12, 2025

Reply to Custom CRM Cards in the Conversation Inbox/HelpDesk

Since this idea was originally submitted, HubSpot released app cards with the UI extensions framework, which is in many ways the more powerful succes...read more

EricHirsh

HubSpot Product Team

March 10, 2025

Reply to Disable automatic contact creation for Conversations

@hohmann that, thankfully, is possible today:

EricHirsh

HubSpot Product Team

February 06, 2025

Reply to Status change in conversation threads

Hi @kadzi , I am the Product Manager of this API - a member of our community team flagged this discussion to me. Thanks for your feedback! Th...read more

EricHirsh

HubSpot Product Team

January 08, 2025

Reply to The ability to start new threads via conversations api

On what channel? HubSpot's own Live Chat channel? Or a messaging/chat solution of your own creation? If the latter, then the Custom Channels API is a...read more

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