EricHirsh

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HubSpot Product Team

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Eric Hirsh

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AndrewKennedy on January 27, 2024

Change functionality of threadStatus in Conversations API to permit filtering of conversations

At present, the threadStatus parameter for this call: conversations/v3/conversations/threads does not work unless the associatedContactId is set. I have a use case where I only want open conversations for all, or a selected inboxId; I read more

Reply Idea APIs

6 upvotes

1 Reply

EricHirsh

HubSpot Product Team

September 25, 2024

Fair feedback as we prepare to exit this API from public beta. Would love to hear further feedback from everyone in this Developer Slack thread on th...read more

JUrban78 on January 23, 2024

Filtering conversation threads by status not working

Hi, im having trouble filtering my conversation threads by status field (in documentation its called threadStatus ) Im using endpoint conversations/v3/conversations/threads?threadStatus=OPEN but getting results with status: 'CLOSED' aswe read more

Reply Discussion CMS Content

1 upvote

5 Replies

EricHirsh

HubSpot Product Team

September 25, 2024

We're considering this! Would love to hear more about your use cases for the *why* behind these sorts of filters and sorts here in this Developer Sla...read more

hroberts on September 04, 2018

Integrate SMS texts with Conversations

Add SMS text messages as a channel to the Conversations Inbox.

Reply Idea Conversations

108 upvotes

60 Replies

EricHirsh

HubSpot Product Team

September 12, 2024

@zlw13 @JTree : The all new Custom Channels API is now in public beta! It is a sister API to the Conversations API and focuses on the use ca...read more

PWickham on March 07, 2022

Create new threads

First off, great work. A key use case for this API is the ability to create new threads. Right now (AFAIK) the only way threads get created is when the channel receives a new message. This means the only way to create threads right now is to send read more

Reply Discussion

11 upvotes

17 Replies

EricHirsh

HubSpot Product Team

September 12, 2024

Hello everyone! The all new Custom Channels API is now in public beta! It is a sister API to the Conversations API and focuses on the use case of a...read more

Solved

AntonRos on August 13, 2024

Associate a conversation thread with a contact

We have a WhatsApp conversation with client in a thread, and we'd like to get it associated with a HubSpot contact. We could do so through the UI, but how can we do the same via the API?

Reply Discussion API Conversations WhatsApp

0 upvote

4 Replies

EricHirsh

HubSpot Product Team

August 14, 2024

Hello! Conversations API product manager here. It is true that there is not currently an endpoint to set the contact associated with a conversation. ...read more

mgombe on August 20, 2018

Export conversations

It would be benefitial to be able to export conversations to analysis efectivity and contact of my company with the clients.

Reply Idea Conversations

195 upvotes

43 Replies

EricHirsh

HubSpot Product Team

August 01, 2024

Product Manager of the Conversations API here. Perfect use case for this API (which, don't wory, we are planning on getting it out of public beta to ...read more

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