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MihaiLove
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Member since ‎Oct 26, 2022
  • solutions
    0
  • Replies
    3
  • Upvotes Given
    7
  • Upvotes Received
    6
  • Ideas
    1

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Mihai Dragomirescu

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efaria on December 29, 2022
Hello, It would be beneficial to be able to have the ability to set the first time to respond and time to close tickets in working business hours. Currently, when generating reports for the average time to first response or average time to cl read more
78 upvotes
18 Replies
Participant
June 23, 2023
i have a similar situation ... i just want reports to take into consideration working hours set in SLA. I have tried creating custom reports also wi...read more
Solved
efaria on December 28, 2022
Hello, It would be beneficial to be able to have the ability to set the first time to respond and time to close tickets in working business hours. Currently, when generating reports for the average time to first response or average time to clos read more
35 upvotes
10 Replies
Participant
June 23, 2023
can you post the link of your idea so I can upvote?
Solved
MihaiLove on June 18, 2023
I want to generate a report that shows me agent times for - first response - time to close That takes into consideration the working hours that I configured in the SLA of the support inbox. I got some answers from ChatGPT and also from chat read more
5 upvotes
10 Replies
Participant
June 20, 2023
thanks so much!
Solved
efaria on December 28, 2022
Hello, It would be beneficial to be able to have the ability to set the first time to respond and time to close tickets in working business hours. Currently, when generating reports for the average time to first response or average time to clos read more
35 upvotes
10 Replies
Participant
June 23, 2023
can you post the link of your idea so I can upvote?
Solved
MihaiLove on June 18, 2023
I want to generate a report that shows me agent times for - first response - time to close That takes into consideration the working hours that I configured in the SLA of the support inbox. I got some answers from ChatGPT and also from chat read more
5 upvotes
10 Replies
Participant
June 20, 2023
thanks so much!
MihaiLove on October 26, 2022
We are currently synchronizing (on a daily basis) in Hubspot a bunch of Custom Behavioural Events fields for all our users. I can use CBE fields in list filtering. I cannot use them in workflow triggers or email Personalisation. Will this be read more
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