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MihaiLove
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Member since ‎Oct 26, 2022
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  • solutions
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  • Upvotes Given
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  • Upvotes Received
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  • Ideas
    1

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Mihai Dragomirescu

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efaria on December 29, 2022
First Time to Respond and Time to Close in Business Hours
Hello, It would be beneficial to be able to have the ability to set the first time to respond and time to close tickets in working business hours. Currently, when generating reports for the average time to first response or average time to cl read more
Reply Idea Tickets
38 upvotes
8 Replies
MihaiLove
Participant
June 23, 2023
i have a similar situation ... i just want reports to take into consideration working hours set in SLA. I have tried creating custom reports also wi...read more
Solved
efaria on December 28, 2022
First Time to Respond in Working Hours
Hello, It would be beneficial to be able to have the ability to set the first time to respond and time to close tickets in working business hours. Currently, when generating reports for the average time to first response or average time to clos read more
Reply Discussion Enterprise
24 upvotes
9 Replies
MihaiLove
Participant
June 23, 2023
can you post the link of your idea so I can upvote?
MihaiLove on June 18, 2023
Report that shows agent times that takes into consideration SLA working hours
I want to generate a report that shows me agent times for - first response - time to close That takes into consideration the working hours that I configured in the SLA of the support inbox. I got some answers from ChatGPT and also from chat read more
Reply Discussion Professional Reports
3 upvotes
6 Replies
MihaiLove
Participant
June 20, 2023
thanks so much!
Solved
efaria on December 28, 2022
First Time to Respond in Working Hours
Hello, It would be beneficial to be able to have the ability to set the first time to respond and time to close tickets in working business hours. Currently, when generating reports for the average time to first response or average time to clos read more
Reply Discussion Enterprise
24 upvotes
9 Replies
MihaiLove
Participant
June 23, 2023
can you post the link of your idea so I can upvote?
MihaiLove on June 18, 2023
Report that shows agent times that takes into consideration SLA working hours
I want to generate a report that shows me agent times for - first response - time to close That takes into consideration the working hours that I configured in the SLA of the support inbox. I got some answers from ChatGPT and also from chat read more
Reply Discussion Professional Reports
3 upvotes
6 Replies
MihaiLove
Participant
June 20, 2023
thanks so much!
MihaiLove on October 26, 2022
Use CBE fields as regular contact properties
We are currently synchronizing (on a daily basis) in Hubspot a bunch of Custom Behavioural Events fields for all our users. I can use CBE fields in list filtering. I cannot use them in workflow triggers or email Personalisation. Will this be read more
Reply Idea Contacts & Companies
0 upvote
0 Reply
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