Hi there, Thanks for the update. The out-of-the box reports show 0 seconds for all agents when I select SLA Hours tab. Yes, we have SLA config...read more
i have a similar situation ... i just want reports to take into consideration working hours set in SLA. I have tried creating custom reports also wi...read more
posted about the same situation here https://community.hubspot.com/t5/Tickets-Conversations/Report-that-shows-agent-times-that-takes-into-consid...read more
I want to generate a report that shows me agent times for - first response - time to close That takes into consideration the working hours that I configured in the SLA of the support inbox. I got some answers from ChatGPT and also from chat read more
I want to generate a report that shows me agent times for - first response - time to close That takes into consideration the working hours that I configured in the SLA of the support inbox. I got some answers from ChatGPT and also from chat read more
We are currently synchronizing (on a daily basis) in Hubspot a bunch of Custom Behavioural Events fields for all our users. I can use CBE fields in list filtering. I cannot use them in workflow triggers or email Personalisation. Will this be read more