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MihaiLove
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Member since ‎Oct 26, 2022
  • solutions
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  • Replies
    4
  • Upvotes Given
    7
  • Upvotes Received
    9
  • Ideas
    1

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Mihai Dragomirescu

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Participant
February 11, 2025
Hi there, Thanks for the update. The out-of-the box reports show 0 seconds for all agents when I select SLA Hours tab. Yes, we have SLA config...read more
Participant
June 23, 2023
i have a similar situation ... i just want reports to take into consideration working hours set in SLA. I have tried creating custom reports also wi...read more
Participant
June 23, 2023
can you post the link of your idea so I can upvote?
Participant
June 19, 2023
posted about the same situation here https://community.hubspot.com/t5/Tickets-Conversations/Report-that-shows-agent-times-that-takes-into-consid...read more
Solved
MihaiLove on June 18, 2023
I want to generate a report that shows me agent times for - first response - time to close That takes into consideration the working hours that I configured in the SLA of the support inbox. I got some answers from ChatGPT and also from chat read more
7 upvotes
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