MihaiLove

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Mihai Dragomirescu

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MihaiLove

Participant

February 11, 2025

Reply to Report that shows agent times that takes into consideration SLA working hours

Hi there, Thanks for the update. The out-of-the box reports show 0 seconds for all agents when I select SLA Hours tab. Yes, we have SLA config...read more

MihaiLove

Participant

June 23, 2023

Reply to First Time to Respond and Time to Close in Business Hours

i have a similar situation ... i just want reports to take into consideration working hours set in SLA. I have tried creating custom reports also wi...read more

MihaiLove

Participant

June 23, 2023

Reply to First Time to Respond in Working Hours

can you post the link of your idea so I can upvote?

MihaiLove

Participant

June 20, 2023

Reply to Report that shows agent times that takes into consideration SLA working hours

thanks so much!

MihaiLove

Participant

June 19, 2023

Reply to First Time to Respond in Working Hours

posted about the same situation here https://community.hubspot.com/t5/Tickets-Conversations/Report-that-shows-agent-times-that-takes-into-consid...read more

Solved

MihaiLove on June 18, 2023

Report that shows agent times that takes into consideration SLA working hours

I want to generate a report that shows me agent times for - first response - time to close That takes into consideration the working hours that I configured in the SLA of the support inbox. I got some answers from ChatGPT and also from chat read more

Reply Discussion Professional Reports

7 upvotes

19 Replies

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