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KarimMAS
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Member since ‎Oct 13, 2022
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Karim MASTOURI

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Activity

BWilkins on April 13, 2023
I am trying to create KPIs for my department, but the ticket times to close are too broad, based on after-hours reporting. It would be super helpful to be able to calculate close times accurately. Please add this feature! Thank you!
5 upvotes
2 Replies
Member
May 02, 2023
Don't know how is it possible to not implemente this kind of feature in a CRM in 2023, astonishing
GDAccred on January 27, 2021
Currently, Hubspot reporting's smallest time increment is by day. One of the key metrics that a scaling support team needs in order to determine bandwidth and when to hire a new rep is to work out at what times during the day ticket volumes increase read more
47 upvotes
10 Replies
Member
November 08, 2022
I like this idea. It would be great to have the date and the hours together (e.g : "2022/01/01 14:38") Thanks
Hermen on October 08, 2020
HubSpot has a 'Close Ticket' button in their email reply to customers which closes the ticket once applied. Can HubSpot make this CTA ticket button available to customers?
23 upvotes
6 Replies
Member
November 08, 2022
I like this idea. It would be good to have this "Close" button within the Hubspot customer portal. Thanks
beckyforster03 on December 04, 2019
Hi there, It would be great if we had the option to use a 1-5 Likert Scale for CSAT surveys rather than a "Happy, Sad, Neutral" scale. It is much more accurrate.
29 upvotes
4 Replies
Member
November 08, 2022
I like the idea, we would like to have a 1-5 scale or a 5 heads scale at least, 3 is not enough. Thanks
KarimMAS on October 25, 2022
1. Head of Support mais dans les faits n'importe quel head of qui souhaiterait avoir des KPI sur l'activité de son équipe. 2. Mesurer la performance de son équipe avec des KPI pertinents 3. Actuellement, les KPI mesurés avec les rapports Hubspot s read more
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