Profile

KarimMAS
Member
Member since ‎Oct 13, 2022
Message
  • solutions
    0
  • Replies
    0
  • Upvotes Given
    6
  • Upvotes Received
    0
  • Ideas
    1

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Karim MASTOURI

This user hasn't created a bio yet. Edit your own profile here!

Activity

BWilkins on April 13, 2023
Please Create Business Hours for Tickets!
I am trying to create KPIs for my department, but the ticket times to close are too broad, based on after-hours reporting. It would be super helpful to be able to calculate close times accurately. Please add this feature! Thank you!
Reply Idea Tickets
5 upvotes
2 Replies
KarimMAS
Member
May 02, 2023
Don't know how is it possible to not implemente this kind of feature in a CRM in 2023, astonishing
GDAccred on January 27, 2021
Generate Reports Using Hours
Currently, Hubspot reporting's smallest time increment is by day. One of the key metrics that a scaling support team needs in order to determine bandwidth and when to hire a new rep is to work out at what times during the day ticket volumes increase read more
Reply Idea Reports Service
47 upvotes
10 Replies
KarimMAS
Member
November 08, 2022
I like this idea. It would be great to have the date and the hours together (e.g : "2022/01/01 14:38") Thanks
Hermen on October 08, 2020
Make HubSpot Close Ticket button available to customers
HubSpot has a 'Close Ticket' button in their email reply to customers which closes the ticket once applied. Can HubSpot make this CTA ticket button available to customers?
Reply Idea Tickets
23 upvotes
6 Replies
KarimMAS
Member
November 08, 2022
I like this idea. It would be good to have this "Close" button within the Hubspot customer portal. Thanks
beckyforster03 on December 04, 2019
CSAT Template Options
Hi there, It would be great if we had the option to use a 1-5 Likert Scale for CSAT surveys rather than a "Happy, Sad, Neutral" scale. It is much more accurrate.
Reply Idea Feedback Surveys
30 upvotes
4 Replies
KarimMAS
Member
November 08, 2022
I like the idea, we would like to have a 1-5 scale or a 5 heads scale at least, 3 is not enough. Thanks
KarimMAS on October 25, 2022
Module Rapports - pouvoir calculer des temps en heures/jours ouvré(e)s et pas seulement calendaire
1. Head of Support mais dans les faits n'importe quel head of qui souhaiterait avoir des KPI sur l'activité de son équipe. 2. Mesurer la performance de son équipe avec des KPI pertinents 3. Actuellement, les KPI mesurés avec les rapports Hubspot s read more
Reply Idea Analytics Tools Dashboards & Reports
0 upvote
0 Reply
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.