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CduPree
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Member since ‎Oct 12, 2022
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Cas du Pree

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CduPree on March 06, 2024
I want to create draft edits on my knowledge base.
As a user I want to create draft edits on my knowledge base. I have documentation that needs to be online at all times, but after a while things change. With the option to save a draft that can be published later I won't have to postpone changes to read more
Reply Idea Knowledge Base
8 upvotes
2 Replies
CduPree
Member
August 24, 2023
Reply to Shorten a mailthread when replying
Indeed. For example; You have sent out a mail with wrong data (GDPR) and want to sent the same mail with the correct data by replying to the email ...read more
CduPree on January 19, 2023
When using enquetes/surveys able to use automation logic.
As a customer survice we ask our customers their feedback on the given answer. At the moment no filter logic can be implemented and every ticket with the status closed get a survey. We also enter a ticket to measure ticket volume and productivit read more
Reply Idea Workflows
6 upvotes
1 Reply
CduPree
Member
October 12, 2022
Reply to Bulk delete attachments
As a privacy officer I feel this is mandatory in 2022. It is very much needed that attachments in ticktets and mails, that have the status closed for...read more
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