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KSieverts
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Member since ‎Oct 7, 2022
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  • solutions
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  • Replies
    3
  • Upvotes Given
    24
  • Upvotes Received
    49
  • Ideas
    8

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Kenneth Sieverts

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Activity

MBlazejczyk on May 06, 2024
Help Desk: standardize ticket notifications
Hello, We have been testing Help Desk in recent weeks and we like it A LOT. However, we noticed that ticket-related notifications are NOT consistent at the moment. For example, some notifications include links to the old Tickets UI. For ex read more
Reply Idea Tickets
3 upvotes
1 Reply
KSieverts
Participant
August 29, 2024
Having some more consistency in the service functions in HubSpot would be great! Having switched many support teams to HelpDesk has been great.. but ...read more
KSieverts on July 16, 2024
Cross object funnel & journey reports
Having the option to make cross object funnel and or journey reports would elevate the reporting tool of HubSpot. Example: Reporting on contacts associated deal stages based on specific forms they've filled out. *A contact has filled out a spec read more
Reply Idea Marketing Reporting Sales Reporting
0 upvote
0 Reply
KSieverts on May 24, 2024
Tasks - quick select HS user in "Assigned to"
When double-clicking from the list-view in "tasks". It is currently not possible to quickly select a user in the "assigned to" property. That same feature is possible when it comes to almost any other area - contact owner, company owner, d read more
Reply Idea Tasks
1 upvote
0 Reply
inigolekunberri on August 06, 2021
CRM > Edit Quick Filters
It would be very useful to have the ability to select different properties for quick filters, instead of default quick filters like Deal owner, Create date...
Reply Idea Contacts & Companies Deals
55 upvotes
21 Replies
KSieverts
Participant
April 11, 2024
This is a no brainer and should be available across all objects. It's amazing for dashboards, let us use the same logic in other parts of HubSpot ple...read more
Anu8844 on January 28, 2021
Forward functionality in Tickets
Hello, When we forward a ticket to a secondary contact , their responses to the ticket thread remains in "closed " status and the ticket owner do not get any alerts. Responses from the secondary contact will get missed. We have the enabled t read more
Reply Idea Tickets
30 upvotes
9 Replies
KSieverts
Participant
February 06, 2024
Would greatly appreciate this feature! We have 4 seperate support teams that all have to manually create a task whenever they forward an email, as it...read more
KSieverts on November 08, 2023
Better file management
Hello there! We are a company consiting of many different branches and teams, just like many other companies. One of my daily struggles is cleaning out in the limited 250 videos with advanced features. However, there is little to no way of managing read more
Reply Idea Account Settings Custom Objects File Manager Social Media
11 upvotes
1 Reply
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