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MDejo
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Member since ‎Oct 4, 2022
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Mike Dejopopompak

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Brandonbaker on September 17, 2018
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
764 upvotes
214 Replies
Member
January 25, 2023
+1!!!!! This is very much needed!
Hermen on October 19, 2020
The ticket status can be 'open' or 'closed', making the timer run or stop. I want to be able to pause the timer, the timer should then stop when a ticket is in a 'pause' status to rule out the time a ticket is waiting on the customer. open > read more
88 upvotes
29 Replies
Member
October 04, 2022
Does anyone have a work around for this? SLAs are useless unless we can track the time correctly
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