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CBorreros
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Member since ‎Sep 30, 2022
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Cecilia Borreros

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CBorreros on November 30, 2022
From Starter to Pro
Hi All, I wanted to get your opinions guys on upgrading from Starter to Professional HubSpot. We are a small company and on the part of receiving tickets we get around 5 per day on our normal days. 20 on peak. Can you share some insights, as read more
Reply Idea Products and Quotes
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Solved
CBorreros on November 18, 2022
Automated response on ticket
Hi All, Just wondering if there is a way to send an automated response on tickets received on CRM which will also show on the thread. I've tried and tested automated responses however it doesn't show on supports' end that an automated respon read more
Reply Discussion CRM Starter Tickets
1 upvote
3 Replies
CBorreros
Participant
November 18, 2022
how about the feature that shows the time the ticket was handled from the time that it was opened until the a response was sent? basically the handle...read more
Solved
CBorreros on November 18, 2022
Automated response on ticket
Hi All, Just wondering if there is a way to send an automated response on tickets received on CRM which will also show on the thread. I've tried and tested automated responses however it doesn't show on supports' end that an automated respon read more
Reply Discussion CRM Starter Tickets
1 upvote
3 Replies
CBorreros
Participant
November 18, 2022
how about the feature that shows the time the ticket was handled from the time that it was opened until the a response was sent? basically the handle...read more
Solved
CBorreros on November 07, 2022
Granting Permissions
Hi All, I was wondering which part of settings should my boss look for to give me access to this part of the automation process. (Please see phot) I want to be able to automate sending an email whenever a ticket goes to "NEW" Thanks i read more
Reply Discussion Starter
0 upvote
3 Replies
CBorreros
Participant
November 07, 2022
Thank you so much. just to make sure the automated email will not be applied to emails sent on "inbox" and ONLY on "tickets" right?
Solved
CBorreros on November 07, 2022
Granting Permissions
Hi All, I was wondering which part of settings should my boss look for to give me access to this part of the automation process. (Please see phot) I want to be able to automate sending an email whenever a ticket goes to "NEW" Thanks i read more
Reply Discussion Starter
0 upvote
3 Replies
CBorreros
Participant
November 07, 2022
Thank you so much. just to make sure the automated email will not be applied to emails sent on "inbox" and ONLY on "tickets" right?
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