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Alonso
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Member since ‎Sep 29, 2022
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Alonso Soto

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cjdc on January 24, 2022
Set an expiry date for surveys sent
It would be awesome to set expiry to the feedback surveys we sent. It doesn't make sense to keep a survey that we sent months ago active. By that time, the experience may be different with different agents.
Reply Idea Feedback Surveys
9 upvotes
3 Replies
Alonso
Member
May 03, 2023
Si por favor, no tiene sentido que un cliente me pueda calificar un chat que tuvo hace meses y en los resultados me aparezca en el presente mes.
Alonso on March 16, 2023
Abrir imagen en otra pestaña
Hola, El chatflow me permite enviar imágenes de manera automática en las respuestas, pero estas no pueden ser seleccionadas para verlas en pantalla completa en una nueva pestaña del navegador. Lo cuál me resulta raro ya que si es un cliente qui read more
Reply Idea Conversations
0 upvote
0 Reply
genycika on September 16, 2020
Possibility to disable Delete function from Inbox and Tickets sections
Sometimes users delete mails from Inbox and Tickets section. It will be a good option to add the ability to disable Delete function for some users.
Reply Idea Conversations Tickets
21 upvotes
5 Replies
Alonso
Member
March 03, 2023
Hola, vengo a unirme a esta petición y recibir notificaciones de otras personas que también lo necesiten en futuros meses y nada más...
Alonso on January 31, 2023
Asignación chats automatica
Hola, Tengo una configuración en un chatflow en la cuál se crea un ticket si un cliente nos contacta fuera del horario establecido. Esto sucede al finalizar el chat con el bot. Encontramos que si el cliente inicia el chat fuera de horario, pero read more
Reply Idea Live Chat & Bots
0 upvote
0 Reply
AmandaStutzman on January 11, 2019
Chat Rep Availability Reporting
It would be very helpful to see how much time chat representatives are set to available. Currently, reps could set themselves to away without supervisors knowing and ultimately reducing the number of incoming chats. In order to analyze reps effect read more
Reply Idea Conversations
97 upvotes
27 Replies
Alonso
Member
January 09, 2023
Yes, I need this to keep improving our work please!
Alonso on October 14, 2022
Informe Satisfacción CSAT
Buen día, Por el chat de soporte me aclararon que actualmente no se puede generar este tipo de reportes, sería genial que sí se pueda en el futuro. "Ayer cree un informe sobre la satisfacción de mis tickets, obtenida por una encuesta tipo read more
Reply Idea Dashboards & Reports
0 upvote
0 Reply
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