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IWhite
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Miembro desde ‎sep 20, 2022
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bsmith5791 en Marzo 08, 2019
Print ticket Information directly from the ticket record in HubSpot
Would like to have a printable version of a ticket that includes properties on "About this ticket". Currently the only option is exporting ticket information to a speadsheet to print, but that is not very viewer friendly.
Responder Idea Tickets
76 Me gusta
38 Respuestas
IWhite
Participante
Julio 10, 2023
PMogush The ability to print things out of Hubspot if needed is a glaring omission. Sadly it is one of many - especially within Serv...Leer más
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IWhite en Junio 14, 2023
See who else is viewing and updating a ticket in real time
Hi, Is it possible to see who else is physically viewing - and possibly updating - a ticket in Service Hub in real time? We've recently migrated over from Zendesk where all agents actually looking at a particular ticket would have their avatar di Leer más
Responder Conversación Professional
13 Me gusta
4 Respuestas
IWhite
Participante
Junio 20, 2023
Hi Christoph - many thanksfor your reply - appreciated. We do have a concept of ownership and it works well. We do also encourage all team members ...Leer más
Resuelta
IWhite en Junio 14, 2023
See who else is viewing and updating a ticket in real time
Hi, Is it possible to see who else is physically viewing - and possibly updating - a ticket in Service Hub in real time? We've recently migrated over from Zendesk where all agents actually looking at a particular ticket would have their avatar di Leer más
Responder Conversación Professional
13 Me gusta
4 Respuestas
IWhite
Participante
Junio 20, 2023
Hi Christoph - many thanksfor your reply - appreciated. We do have a concept of ownership and it works well. We do also encourage all team members ...Leer más
Resuelta
paulem en Marzo 20, 2023
Create Conversation for imported Tickets
We imported a bunch of tickets from our old CRM tool into hubspot. Now all these tickets are visible for our customers in the customer portal, which is great, but it only shows the headline and no content and no follow up conversations. It turns Leer más
Responder Conversación Professional
1 Me gusta
9 Respuestas
IWhite
Participante
Junio 07, 2023
Hi @louischausse - can I just check, please, is your expectation that by using the method you've outlined, emails will appear in the Customer Port...Leer más
Resuelta
paulem en Marzo 20, 2023
Create Conversation for imported Tickets
We imported a bunch of tickets from our old CRM tool into hubspot. Now all these tickets are visible for our customers in the customer portal, which is great, but it only shows the headline and no content and no follow up conversations. It turns Leer más
Responder Conversación Professional
1 Me gusta
9 Respuestas
IWhite
Participante
Junio 07, 2023
Hi @louischausse - can I just check, please, is your expectation that by using the method you've outlined, emails will appear in the Customer Port...Leer más
HGilpin en Febrero 25, 2021
Restrict ticket ownership by pipeline to a team or users
Hello! This is for the Service hub. Currently you can restrict inbox ownership to team(s) or user(s). However, ticket ownership within a pipeline is wide open. When the service reps click the drop down to assign an owner, they see every pe Leer más
Responder Idea Tickets
27 Me gusta
12 Respuestas
IWhite
Participante
Junio 07, 2023
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