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IWhite
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Member since ‎Sep 20, 2022
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Ian White

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Activity

bsmith5791 on March 08, 2019
Print ticket Information directly from the ticket record in HubSpot
Would like to have a printable version of a ticket that includes properties on "About this ticket". Currently the only option is exporting ticket information to a speadsheet to print, but that is not very viewer friendly.
Reply Idea Tickets
76 upvotes
38 Replies
IWhite
Participant
July 10, 2023
PMogush The ability to print things out of Hubspot if needed is a glaring omission. Sadly it is one of many - especially within Serv...read more
Solved
IWhite on June 14, 2023
See who else is viewing and updating a ticket in real time
Hi, Is it possible to see who else is physically viewing - and possibly updating - a ticket in Service Hub in real time? We've recently migrated over from Zendesk where all agents actually looking at a particular ticket would have their avatar di read more
Reply Discussion Professional
13 upvotes
4 Replies
IWhite
Participant
June 20, 2023
Hi Christoph - many thanksfor your reply - appreciated. We do have a concept of ownership and it works well. We do also encourage all team members ...read more
Solved
IWhite on June 14, 2023
See who else is viewing and updating a ticket in real time
Hi, Is it possible to see who else is physically viewing - and possibly updating - a ticket in Service Hub in real time? We've recently migrated over from Zendesk where all agents actually looking at a particular ticket would have their avatar di read more
Reply Discussion Professional
13 upvotes
4 Replies
IWhite
Participant
June 20, 2023
Hi Christoph - many thanksfor your reply - appreciated. We do have a concept of ownership and it works well. We do also encourage all team members ...read more
Solved
paulem on March 20, 2023
Create Conversation for imported Tickets
We imported a bunch of tickets from our old CRM tool into hubspot. Now all these tickets are visible for our customers in the customer portal, which is great, but it only shows the headline and no content and no follow up conversations. It turns read more
Reply Discussion Professional
1 upvote
9 Replies
IWhite
Participant
June 07, 2023
Hi @louischausse - can I just check, please, is your expectation that by using the method you've outlined, emails will appear in the Customer Port...read more
Solved
paulem on March 20, 2023
Create Conversation for imported Tickets
We imported a bunch of tickets from our old CRM tool into hubspot. Now all these tickets are visible for our customers in the customer portal, which is great, but it only shows the headline and no content and no follow up conversations. It turns read more
Reply Discussion Professional
1 upvote
9 Replies
IWhite
Participant
June 07, 2023
Hi @louischausse - can I just check, please, is your expectation that by using the method you've outlined, emails will appear in the Customer Port...read more
HGilpin on February 25, 2021
Restrict ticket ownership by pipeline to a team or users
Hello! This is for the Service hub. Currently you can restrict inbox ownership to team(s) or user(s). However, ticket ownership within a pipeline is wide open. When the service reps click the drop down to assign an owner, they see every pe read more
Reply Idea Tickets
27 upvotes
12 Replies
IWhite
Participant
June 07, 2023
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