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IWhite
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Member since ‎Sep 20, 2022
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Ian White

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IWhite
Participant
July 10, 2023
Reply to Print ticket Information directly from the ticket record in HubSpot
PMogush The ability to print things out of Hubspot if needed is a glaring omission. Sadly it is one of many - especially within Serv...read more
IWhite
Participant
June 20, 2023
Reply to See who else is viewing and updating a ticket in real time
Hi Christoph - many thanksfor your reply - appreciated. We do have a concept of ownership and it works well. We do also encourage all team members ...read more
Solved
IWhite on June 14, 2023
See who else is viewing and updating a ticket in real time
Hi, Is it possible to see who else is physically viewing - and possibly updating - a ticket in Service Hub in real time? We've recently migrated over from Zendesk where all agents actually looking at a particular ticket would have their avatar di read more
Reply Discussion Professional
22 upvotes
9 Replies
IWhite
Participant
June 07, 2023
Reply to Create Conversation for imported Tickets
Hi @louischausse - can I just check, please, is your expectation that by using the method you've outlined, emails will appear in the Customer Port...read more
IWhite
Participant
June 07, 2023
Reply to Create Conversation for imported Tickets
Hi, To echo @TGulie 's question below: Is there any way to show these imported emails in Ticket's thread in Customer Portal ? We've gone to the...read more
IWhite
Participant
June 07, 2023
Reply to Restrict ticket ownership by pipeline to a team or users
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