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LNarbonne
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Member since ‎Sep 14, 2022
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Loic Narbonne

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Activity

AndyBrightmile on March 18, 2021
Merge support conversations together
As a Super User, it would be great to have the ability to merge two or more conversations together. We often have several live chats and email trails from the same contact (regarding the same issue) and it would be great to be able to merge these to read more
Reply Idea Conversations
77 upvotes
20 Replies
LNarbonne
Member
October 05, 2022
We need this as well, please give us an update, it's a baisc feature.
NatHiggins on February 09, 2021
Associate New Conversation to Existing Ticket within the Inbox
Our clients often send emails about existing issues but email us via a new email thread. This means that the new Conversation in the Inbox is not associated with the existing Ticket in which the issue is being discussed internally. Right now, read more
Reply Idea Conversations
254 upvotes
75 Replies
LNarbonne
Member
October 05, 2022
We need this as well! I feel like sometimes the service product is left alone without new features that are requested by the community. This is a mus...read more
TMcAllister on February 11, 2022
Add Colors to Property Fields
My customer success team likes to use colors like green, yellow, and red to indicate the health of an account. It would be helpful if we could create properties that allow us to use colors as the label so we can see which accounts are in good health read more
Reply Idea Properties
46 upvotes
16 Replies
LNarbonne
Member
September 14, 2022
Moved here from Zendesk. Colors are a big part of the visual experience on your dashboard. It's kinda essential for us. I hope we can get this soon! ...read more
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