Profil

Yevheniia
Mitglied
Mitglied seit ‎Sep 14, 2022
Nachricht senden
  • Lösungen
    0
  • Antworten
    0
  • Likes vergeben
    45
  • Likes erhalten
    0
  • Ideenforum
    0

Info

Um Nutzerprofile anzusehen, musst du in der Community angemeldet sein oder einen kostenlosen HubSpot-Account verwenden.

Freunde

    Die Freundesliste ist noch leer

Jenny Fimchuk

Dieser Benutzer hat noch keine Beschreibung erstellt. Bearbeite Dein Profil hier.

Aktivität

DewiJones on Juli 31, 2024
AI Chatbot - Create support ticket if no agent is available
I have recently been using the AI Chatbot (Beta) which is a huge step up from a standard chat flow, love it! One slight downside is that if the customer requests to speak to an agent, and there is not one available, the chat will be unassigned a Beitrag ansehen
Antworten Idee Live Chat & Bots
8 Likes
2 Antworten
Yevheniia
Mitglied
August 05, 2024
This is essential! An AI chatbot that can’t send an away message when no agents are available is a significant drawback.
EGonzales on Juli 12, 2022
Dynamic fields for Asana workflows
In order to create really useful workflows with the Asana task integration, we need the due date and assignee to be dynamically completed based on identified trigger object data. We want to create a new project for a client everytime the pipeli Beitrag ansehen
Antworten Idee Integrations
6 Likes
1 Antwort
Yevheniia
Mitglied
Juli 27, 2023
It'd be really useful. As for now, the integration with Asana doesn't give the value it should. The should be a possibility to change the due date at...Beitrag ansehen
SCraig on Februar 04, 2021
Set assigning chat rules based on how many chats the agent is working on currently
With the chat feature currently, it only allows you to set the status as "Available" or "Away" Sometimes when you set the status as available you will get a rush of chats all at once. It would be great if you could set up rules such as: If the a Beitrag ansehen
Antworten Idee Live Chat & Bots
4 Likes
3 Antworten
Yevheniia
Mitglied
Juli 25, 2023
This feature is currently possible for the Enterprises package. Is it possible to enable it for Service Hub Pro as well?
MGan on April 12, 2022
Create a new ticket from reply in an existing email thread
Posting on behalf of a customer's use case: They would like to create a new ticket from an reply email from customer. The reason being that they manage their orders with "Order" pipeline and can get separate orders to same email thread. Then Beitrag ansehen
Antworten Idee Conversations Tickets
2 Likes
2 Antworten
Yevheniia
Mitglied
Juli 25, 2023
It is a common case when the clients reach out to us in the same email thread but with a different issue. In this case, we can't have the correct ana...Beitrag ansehen
audpxi on Mai 27, 2020
Live Chat share screen
Hi! I would like to suggest a simple way for the user to share their screen. From the chat. We are selling B2B SAAS product and sometimes users are calling us related to some issue. Then it would be really easy for us, if we could ask user to tu Beitrag ansehen
Antworten Idee HubSpot Support
16 Likes
3 Antworten
Yevheniia
Mitglied
Mai 05, 2023
Please consider adding this feature. It'd be quite helpful and could save a lot of time for the support agent and the clients!
Herschel on Dezember 10, 2019
Allow Specific Feedback on Knowledge Base Articles
Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing. Idealy with the fee Beitrag ansehen
Antworten Idee Feedback Surveys Knowledge Base
268 Likes
92 Antworten
Yevheniia
Mitglied
Februar 17, 2023
This feature should be considered as we can't know why a specific article is not helpful. Users should have the ability to leave a comment for us to ...Beitrag ansehen
Neueste Beiträge anzeigen
Speichere bestimmte Beiträge, um schnell auf die hilfreichsten Diskussionen zugreifen zu können.
Erste Schritte
Aller Anfang ist schwer! Leg am besten damit los, uns ein wenig mehr über deine Interessen zu erzählen.
Profil ausfüllen

Following

Der Austausch mit anderen Mitgliedern ist eine der besten Möglichkeiten, um die HubSpot Community optimal zu nutzen. Hier sind ein paar Communitymitglieder, die dir den Einstieg erleichtern können.
Community-Abzeichen

Meine Gruppen

Finde Gleichgesinnte mit gemeinsamen Interessen, indem du den passenden Gruppen beitrittst. Hier sind einige unserer aktuellen Favoriten – oder verschaffe dir [hier] einen Überblick über alle Gruppen.
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.