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Yevheniia
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Member since ‎Sep 14, 2022
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Activity

Yevheniia
Member
January 09, 2025
Reply to Close conversations without closing tickets in Help Desk
This feature is essential for accurately tracking live-chat queries that require more time and need to be converted into ticket-email updates. Withou...read more
Yevheniia
Member
August 05, 2024
Reply to AI Chatbot - Create support ticket if no agent is available
This is essential! An AI chatbot that can’t send an away message when no agents are available is a significant drawback.
Yevheniia
Member
July 27, 2023
Reply to Dynamic fields for Asana workflows
It'd be really useful. As for now, the integration with Asana doesn't give the value it should. The should be a possibility to change the due date at...read more
Yevheniia
Member
July 25, 2023
Reply to Set assigning chat rules based on how many chats the agent is working on currently
This feature is currently possible for the Enterprises package. Is it possible to enable it for Service Hub Pro as well?
Yevheniia
Member
July 25, 2023
Reply to Create a new ticket from reply in an existing email thread
It is a common case when the clients reach out to us in the same email thread but with a different issue. In this case, we can't have the correct ana...read more
Yevheniia
Member
May 05, 2023
Reply to Live Chat share screen
Please consider adding this feature. It'd be quite helpful and could save a lot of time for the support agent and the clients!
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