kurtneller

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Kurt Neller

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kurtneller

Participant

April 29, 2025

Reply to Choosing a Default sending email for Help Desk

@OllieS You hit the nail on the head. Hubspot needs to recognize the pipeline and set the corresponding email with that pipeline as the default whe...read more

kurtneller

Participant

February 25, 2025

Reply to Choosing a Default sending email for Help Desk

+100000000

kurtneller

Participant

January 30, 2025

Reply to Email replies getting automatically set as unassigned

Curious if this was ever rectified for you. I'm having the opposite issue. I want all tickets and responses to tickets to come in unassigned and I ca...read more

kurtneller

Participant

January 30, 2025

Reply to Workflow to clear ticket owner - reporting impacts

Thanks for the response, Karsten. For some context, we're transitioning from another success platform to Help Desk...in the thick of Day 2. Ti...read more

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kurtneller on January 29, 2025

Workflow to clear ticket owner - reporting impacts

I'd like all tickets, regardless of history with any past owner, to always come in unassigned. I know I can create a workflow to clear the ticket owner, but will this impact attribution in reporting? Any help/insights are appreciated!

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