JohanL

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solutions
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Johan Linde

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Solved

JohanL on May 14, 2024

Batch update contacts using email as idProperty

Hello all, I'm trying to get some confirmation if it's possible to do a batch update of contacts using email as an idProperty. I get an error back saying the property is non-unique, which is weird to me since email is the unique key for contac read more

Reply Discussion Developer tools

1 upvote

7 Replies

JohanL

Contributor

May 23, 2024

It's indeed not what I hoped for but it's good to have confirmation. Thank you for looking into it.

Solved

JohanL on May 14, 2024

Batch update contacts using email as idProperty

Reply Discussion Developer tools

1 upvote

7 Replies

JohanL

Contributor

May 23, 2024

It's indeed not what I hoped for but it's good to have confirmation. Thank you for looking into it.

JohanL on February 19, 2024

Improvements of custom code in action sets

I have been toying around with action sets to allow some of my non-coding colleagues to be able to reuse custom code actions I have created. This can be things like adding and removing specific associations to other object. Here comes the crux: How read more

Reply Idea Workflows

1 upvote

0 Reply

sgerrits on January 08, 2021

Activity Based Workflows

Because activities can't act as re-enrollment trigger, it would be great to have activity based workflows. An example of an application would be that every time I log a phone call with outcome = left voice mail, it will send an automated email read more

Reply Idea Workflows

344 upvotes

112 Replies

JohanL

Contributor

September 11, 2023

For some scenarios, like triggering workflows, you can sometime trigger on last activity date. One case where this doesn't work - that was brought to...read more

AJGiri on May 12, 2022

Option to Display Specific Ticket Properties in Customer Portal

Currently, Tickets that get created show up in customer Portal, which is fine. However, we don't have an option to display selective Ticket Properties when a Ticket is Created. That would be really helpful, eg: we can display custom proeprties i read more

Reply Idea Tickets

25 upvotes

5 Replies

JohanL

Contributor

September 01, 2023

All in all the customer portal needs a lot of work. The ticket view in itself is really limited. Showing the conversation is all good of course, but ...read more

JohanL on August 30, 2023

Required properties for automated ticket pipeline stages

We'd like to be able to use the automation of moving a ticket to "Waiting on contact" when someone replies to a ticket but also be able to require a property to be set for that step. For now, when you have the pipeline automation of moving the tic read more

Reply Idea Tickets Workflows

0 upvote

0 Reply

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