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MGateno
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Member since ‎Aug 30, 2022
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Marco Gateno

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MGateno on August 30, 2022
Contact Center screen-pop integration via URL search
I'm looking for documentation on the proper URL formatting in order to directly search a contact record using a phone number. The idea is that the Contact Center platform can form the properly formatted URL including the search term for the Cal read more
Reply Discussion Integrations
0 upvote
4 Replies
MGateno
Member
August 31, 2022
First capture is the result list that I get with the query URL: Second capture is what I'm looking for (without having to click on the resul...read more
MGateno on August 30, 2022
Contact Center screen-pop integration via URL search
I'm looking for documentation on the proper URL formatting in order to directly search a contact record using a phone number. The idea is that the Contact Center platform can form the properly formatted URL including the search term for the Cal read more
Reply Discussion Integrations
0 upvote
4 Replies
MGateno
Member
August 31, 2022
First capture is the result list that I get with the query URL: Second capture is what I'm looking for (without having to click on the resul...read more
MGateno on August 30, 2022
Contact Center screen-pop integration via URL search
I'm looking for documentation on the proper URL formatting in order to directly search a contact record using a phone number. The idea is that the Contact Center platform can form the properly formatted URL including the search term for the Cal read more
Reply Discussion Integrations
0 upvote
4 Replies
MGateno
Member
August 31, 2022
First capture is the result list that I get with the query URL: Second capture is what I'm looking for (without having to click on the resul...read more
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