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CeeKe
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Member since ‎Aug 29, 2022
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Cody Wilke

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Benjamin_ on January 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
Reply Idea Tickets
176 upvotes
45 Replies
CeeKe
Participant
September 13, 2023
Interesting that this has been an open issue for 3 years. It would be great if Hubspot monitored this community thread and let everyone know what the...read more
AdamCH on April 12, 2022
Bug Report - Distorted Images in Email View
I receive a number of emails containing screenshots usually sent by customers through outlook which includes html such as this in the body of the email <img src="*****" style="width:20.0in;height:10.8333in" width="1920" height="1040"> read more
Reply Discussion
1 upvote
2 Replies
CeeKe
Participant
August 25, 2023
I agree, this is an annoying bug because it takes much longer to understand the conversation without being able to easily view what the customer is t...read more
CeeKe on March 21, 2023
knowledge base search function
The search function in knowledge base is not matching multi-word phrases. For example, "Blue bicycle" will return several articles containing the work "bicycle" only. If I search only "Blue", then I get all the articles with "blue". The search sho read more
Reply Idea Professional
4 upvotes
0 Reply
basil on July 17, 2019
ToC Table of Contents for Knowledge Base Articles
Would be cool if you would autogenerate a ToC of knowledge base articles from the paragraph headings without wasting too much screen real estate. Maybe an option to toggle on and off? Or a sticky box that scrolls with you? Especially for longer arti read more
Reply Idea Knowledge Base
107 upvotes
28 Replies
CeeKe
Participant
March 21, 2023
Completely agree on the need for this. It would be a huge timesaver nd help the Knowledge base users. I'll even add a little piece to this if it has...read more
DMorizet on March 08, 2022
Ticket system
Need ability to view, reply and comment on customer tickets on iPhone app.
Reply Idea Mobile Applications
2 upvotes
2 Replies
CeeKe
Participant
August 29, 2022
This would be valuable for both the Android and iOS mobile apps. Tickets are not super valuable to only view on the app. We need to be able to reply/...read more
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