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CeeKe
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Member since ‎Aug 29, 2022
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  • Upvotes Given
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  • Upvotes Received
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Cody Wilke

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Benjamin_ on January 08, 2020
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
196 upvotes
48 Replies
Participant
September 13, 2023
Interesting that this has been an open issue for 3 years. It would be great if Hubspot monitored this community thread and let everyone know what the...read more
CeeKe on March 21, 2023
The search function in knowledge base is not matching multi-word phrases. For example, "Blue bicycle" will return several articles containing the work "bicycle" only. If I search only "Blue", then I get all the articles with "blue". The search sho read more
5 upvotes
0 Reply
basil on July 17, 2019
Would be cool if you would autogenerate a ToC of knowledge base articles from the paragraph headings without wasting too much screen real estate. Maybe an option to toggle on and off? Or a sticky box that scrolls with you? Especially for longer arti read more
113 upvotes
29 Replies
Participant
March 21, 2023
Completely agree on the need for this. It would be a huge timesaver nd help the Knowledge base users. I'll even add a little piece to this if it has...read more
DMorizet on March 08, 2022
Need ability to view, reply and comment on customer tickets on iPhone app.
2 upvotes
2 Replies
Participant
August 29, 2022
This would be valuable for both the Android and iOS mobile apps. Tickets are not super valuable to only view on the app. We need to be able to reply/...read more
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