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NDiouf
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NDiouf on January 16, 2023
Modify Ticket Categories
Hello, If I delete the existing ticket categories and add new ones, then re-categorize all the tickets. Does this have an impact on other hubspot services (lead, sales, contact), if so, which one? Thanks in advance.
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1 upvote
5 Replies
NDiouf
Member
January 19, 2023
Hi, thank you Jerdaine for your help. Have a nice day!
Solved
NDiouf on January 16, 2023
Modify Ticket Categories
Hello, If I delete the existing ticket categories and add new ones, then re-categorize all the tickets. Does this have an impact on other hubspot services (lead, sales, contact), if so, which one? Thanks in advance.
Reply Discussion
1 upvote
5 Replies
NDiouf
Member
January 19, 2023
Hi, thank you Jerdaine for your help. Have a nice day!
Solved
NDiouf on January 16, 2023
Modify Ticket Categories
Hello, If I delete the existing ticket categories and add new ones, then re-categorize all the tickets. Does this have an impact on other hubspot services (lead, sales, contact), if so, which one? Thanks in advance.
Reply Discussion
1 upvote
5 Replies
NDiouf
Member
January 19, 2023
Hi, thank you Jerdaine for your help. Have a nice day!
SteveMatlick on August 09, 2019
Ticket category - best practices and sub-categories
Hi, Since HubSpot only supplies a single Category field for tickets, how are most organizations using this? My experience in using ticketing systems in the past is that a single level categorization is usually never enough - at a minimum it's read more
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22 upvotes
7 Replies
NDiouf
Member
August 25, 2022
Hi, @adeelfaisal , As this feature has not been released yet, do you have a workaround to propose? Many Thanks for your help
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