n_costa

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Upvotes Given
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Nick Costa

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Activity

MPhayer on March 05, 2024

Add the option to create a workflow to automate survey response tags

I would like to share an idea for a feature improvement in the tagging of survey responses that would be very helpful in filtering responses for our team. Our use case is that we would like to be able to filter responses based on certain contact pr read more

Reply Idea Workflows

21 upvotes

1 Reply

n_costa

Participant

September 12, 2024

We would also find this very helpful!

rcusma on February 21, 2023

Set and Manage Snippet Access

Requesting the ability to lock down access to create, edit, or delete snippets by teams or users. Our company requires approval from department heads before a snippet can be created/ used. This will help eliminate the amount of unnecessary and incor read more

Reply Idea Snippets & Templates

26 upvotes

7 Replies

n_costa

Participant

August 30, 2024

We would also like to see this option implemented.

wue on September 03, 2020

Notification on Knowledge base new article or article update

As a user, I can configure to receive notification when a new article is updated or article has been updated in selected categories. use case: I would like to be notified when marketing team has added a new sell sheet, or an update to a process read more

Reply Idea Knowledge Base

111 upvotes

26 Replies

n_costa

Participant

May 29, 2024

Hi @watanak , just wanted to revive this thread and ask if there have been any related developments in the past 2 years. This is still a much-needed...read more

LisaMcB on April 08, 2024

Filter the helpdesk tickets by pipeline

I have created a number of different ticket pipelines for our customer success team, one example is 'onboarding' pipeline. I don't want these tickets to pull over to the 'helpdesk' page, as they appear as open tickets, which messes up any repor read more

Reply Idea Dashboards & Reports Tickets

30 upvotes

11 Replies

n_costa

Participant

May 29, 2024

We would also like the ability to exclude certain ticket pipelines from Help Desk.

ARichards23 on May 20, 2024

Allow for preferences to be set regarding which pipelines are included in Help Desk

We recently switched to help desk in hopes of providing an easy picture of open support tickets to our customer success team. With Help Desk, currently it automatically pulls in all ticket pipelines. I would like to see Hubspot allow users to set pr read more

Reply Idea Dashboards & Reports HubSpot Support

2 upvotes

1 Reply

n_costa

Participant

May 29, 2024

I second this idea. We would like the option to exclude certain ticket pipelines from the Help Desk, as they are used for internal purposes only and ...read more